Dealership Fixed Operations Manager
Thomas Nissan · Joliet, IL
Fixed Operations Managers are responsible for overseeing the entire service & parts department operations, ensuring it is exceptional customer service, managing departments to profitable margins and maintaining smooth running operations. Their responsibilities include staffing, customer & employee retention, cost controls, achievement of objectives, and maintenance of all service records.
Responsibilities
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
- Manage and hire technicians, parts & service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
- Manage expense accounts
- Inventory management to maintain an optimal level of inventory to support Service and Wholesale accounts while minimizing obsolescence.
- Ensure proper accounting of incoming and outgoing parts transactions for proper inventory reconciliation monthly.
- Manage special orders process to ensure delivery of unprotected inventory.
- Operate within manufacturer's operating guidelines for compliance.
- Work with third-party inventory company on annual physical inventory checks.
- Maintain professional relationships with manufacturer reps, wholesale accounts, vendors, and employees.
- Manage manufacturer returns and core cost recovery.
- Effective delegation of daily, weekly & monthly tasks to ensure efficient operation of the department.
- Review performance metrics vs benchmarks and forecasting goals, focusing on profitability & expense control.
Qualifications
- Technical automotive knowledge
- Have excellent organizational, communication & problem-solving skills.
- Demonstrated ability to manage others
- Proven leadership skills with the ability to manage a team in a fast-paced environment.
- Organized and friendly personality
- Dealership experience in both service and parts preferred
- Ability to understand and work with accounting structure & financial statements.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.