Workforce Performance Lead
Entrega · Troy, Michigan, United States · onsite
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WHY JOIN ENTREGA
Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.
At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact.
You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization.
If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.
POSITION DETAILS
The following information provides an overview of the work arrangement and key logistical aspects of the role. Specific details may vary based on business needs and the requirements of the position.
- Work Location: Onsite – Troy, Michigan
- Employment Type: Full-Time
- Travel: Occasional local travel, as needed
POSITION SUMMARY
Entrega is seeking a highly capable, results-oriented Workforce Performance Lead to help build and operate the practices, processes, and programs that enable employees to perform effectively and managers to lead consistently.
This is not a traditional Human Resources role. The Workforce Performance Lead will focus on improving workforce performance by helping establish clear expectations, effective performance practices, stronger managers, meaningful employee development, and consistent follow-through when performance does not meet expectations.
Working closely with the Director of Workforce Performance & Operations and leaders throughout the organization, this role will help design, implement, and continuously improve Entrega's approach to employee performance, manager effectiveness, performance improvement, learning and development, and workforce capability.
The Workforce Performance Lead will combine strong business judgment with structured execution. The successful candidate will not simply administer programs or coordinate activities. They will help translate business and workforce needs into practical processes, tools, training, expectations, and interventions that improve how people and managers perform.
This role requires someone who is comfortable working directly with managers, asking good questions, identifying performance gaps, bringing structure to ambiguous situations, and following issues through to meaningful resolution.
This is an opportunity to help build a differentiated workforce performance capability within a growing professional services firm. The right candidate will have the opportunity to influence how Entrega develops managers, strengthens employee performance, builds workforce capabilities, and creates a culture of accountability, development, and continuous improvement.
RESPONSIBILITIES
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
- Workforce Performance
- Help design, implement, and continuously improve Entrega's workforce performance practices and processes.
- Support managers in establishing clear performance expectations, responsibilities, and standards for employees.
- Help managers identify, understand, and address employee performance gaps.
- Develop structured approaches for performance coaching, corrective action, and performance improvement.
- Support the development and administration of performance reviews, performance discussions, and related workforce performance practices.
- Help ensure performance concerns are addressed consistently, appropriately, and in a timely manner.
- Track significant performance matters and actions through resolution.
- Identify recurring workforce performance trends, gaps, and opportunities requiring broader organizational action.
- Manager Effectiveness
- Help managers develop the capabilities required to lead employees effectively and consistently.
- Coach and support managers on setting expectations, providing feedback, addressing performance concerns, developing employees, and managing difficult workforce situations.
- Develop practical manager tools, guides, templates, and operating practices.
- Help establish consistent management expectations and reinforce effective management behaviors across the organization.
- Identify manager capability gaps and recommend appropriate development, coaching, training, or intervention.
- Support new and existing managers as they build stronger people-management capabilities.
- Learning & Workforce Development
- Help identify organizational, functional, managerial, and employee capability needs.
- Develop and coordinate learning and development initiatives aligned with business and workforce requirements.
- Support the development of manager training and leadership development programs.
- Coordinate professional development programs relevant to Entrega's professional services workforce.
- Support required organizational training, including security and other company-wide learning requirements.
- Evaluate the effectiveness of learning and development activities and recommend improvements.
- Help create development approaches that connect employee growth with organizational capability needs.
- Performance Practices & Process Improvement
- Design and document repeatable workforce performance processes, standards, tools, and procedures.
- Translate workforce and management challenges into practical operating solutions.
- Identify gaps, inconsistencies, or ineffective practices and recommend improvements.
- Establish appropriate workflows, responsibilities, checkpoints, documentation, and escalation paths.
- Help ensure new performance practices are successfully implemented and consistently followed.
- Monitor adoption and effectiveness and make adjustments when processes are not producing the intended results.
- Partner with other Workforce Performance & Operations functions to ensure workforce practices operate as an integrated system.
- Workforce Insights & Reporting
- Maintain visibility into significant workforce performance activities, issues, trends, and development needs.
- Develop and maintain appropriate performance metrics, reports, and management information.
- Analyze workforce performance information to identify patterns, risks, and opportunities.
- Provide leaders with clear, actionable information that supports better workforce decisions.
- Track commitments, interventions, and improvement activities through completion.
- Help evaluate whether workforce programs and practices are producing measurable improvements.
- Employee & Manager Support
- Serve as a trusted resource to managers navigating employee performance and development situations.
- Work directly with employees and managers to support performance, development, and workplace effectiveness.
- Approach sensitive situations with professionalism, sound judgment, objectivity, and appropriate confidentiality.
- Partner with HR Operations on matters involving employment requirements, policies, compliance, or employee relations considerations.
- Escalate significant workforce risks and performance matters appropriately.
- Balance employee support with clear organizational expectations and accountabi