After-Sales Tender Specialist
BYD Europe · Hoofddorp, Netherlands
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Department: European Commercial Vehicle After-Sales Service Department
Reports to: After-Sales Tender Supervisor
Location: Hoofddorp (NL)
About the role
We are seeking a highly motivated and detail-oriented Tender Specialist to join our dynamic After-sales Department. In this crucial role, you will play a key part in securing new business by providing comprehensive support throughout the tender process. You will be responsible for analyzing tender documents, identifying potential aftersales risks and opportunities, and collaborating effectively with cross-functional teams to ensure the timely and successful submission of high-quality bids. If you possess a strong analytical mindset, excellent communication skills, and a passion for continuous improvement, we encourage you to apply.
Responsibilities:
Tender Management & Analysis
- Review and analyze aftersales-related tender requirements, including maintenance, warranty, spare parts, and service-level agreements (SLAs).
- Identify commercial, operational, and contractual risks associated with aftersales obligations.
- Prepare tender clarifications, technical responses, and supporting documentation.
- Ensure timely and accurate delivery of after-sales tender inputs.
Cross-functional Coordination
- Collaborate with Sales, R&D, Technical Support, Service Operations, Finance, and Legal teams throughout the tender process.
- Collect and validate technical and commercial inputs required for aftersales quotations.
- Support internal tender reviews and approval processes.
- Ensure alignment between tender commitments, draft contracts, and aftersales delivery capabilities.
Continuous Improvement
- Identify opportunities to streamline tender processes and reduce repetitive work.
- Contribute to the development of standardized tools and templates.
Qualifications:
- Minimum of 5 years of experience in project support, or similar role.
- Bachelor’s degree in marketing, communications, law.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Fluent in English and Chinese (written and spoken)
Personal Attributes:
- Excellent written and verbal communication skills.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Detail-oriented with a high degree of accuracy.
- Ability to work independently and as part of a team.
- Proactive and solution-oriented approach.
- Strong customer focus and commitment to service excellence.
Additional Desirable Qualifications:
- Familiarity with electric vehicle technology and after-sales service requirements.
- Experience with life cycle cost analysis and pricing strategies.
- Knowledge of contract law and commercial terms.
We offer:
- Job in a fast-growing company and industry which represents sustainable technology.
- Performance and experience based competitive remuneration, commuting allowance.
- Team building events and employee learning opportunities.
- Performance and experience-based competitive remuneration, pension plan, and commuting allowance.
- 25 days of annual leave with the opportunity to purchase 5 extra holidays.