Supervisor Surveillance- Reno, NV
Edmn Cx_1 · Reno, Nevada, United States · onsite
Responsible for all camera surveillance within the property to include gaming and non-gaming areas and supervise Surveillance staff.
- Supervise and direct the operations of the surveillance department in the absence of the Director of Surveillance
- Ensure that proper notifications and advisements are made when non-specific situations and/or conditions are met by the operation of the room
- Make well thought out decisions regarding the operation of the surveillance room and activities that occur in or involve the surveillance department
- Provide guidance as well as structure and discipline for surveillance observers that are working in the department, regardless of shift
- Observe and report on all areas under surveillance to ensure compliance with Title 31 regulations, gaming control board regulations and in-house policies and procedures
- Video and observe the various casino games, count rooms, food and beverage areas, retail areas and casino cage
- Write investigative reports
- Communicate with various other departments and reporting what was observed
- Maintain video coverage equipment
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
- Knowledge of the various casino games and the ability to identify advantage play and/or cheating techniques being applied to them
- Basic supervisory skills regarding interactions with employees
- Knowledge of the departmental standards, goals and mission of the surveillance department
- Understand and comply with all company and departmental rules, regulations, policies and procedures
- Ability to maintain confidentiality of sensitive information and materials
- Ability to read, write and communicate verbally in English
- Ability to use good judgment and decision-making skills regarding irregular or suspicious activities
- Knowledgeable in all aspects of gaming operations and regulations (casino, cage and slot operations, casino games) and ability to identify methods of cheating
- Must have basic knowledge of video equipment
- Ability to interface with all departments under surveillance, outside law enforcement agencies and surveillance information networks
- Ability to perform basic addition, subtraction, multiplication, division and percentage math
- Ability to maintain confidentiality of sensitive information
- Excellent organizational skills required
- Skill in preparing and maintaining records, letter writing, and data entry with computer keyboard
- Ability to interpret, adapt, and apply guidelines and procedures
- Good working knowledge of computer software to include MS Word, Excel
- High School diploma
ADDITIONAL REQUIREMENTS
- Mobility is required
- Must be able to sit and stand at the console to operate cameras
- Must have the ability to communicate by telephone and radio
- Must have the ability to bend over and reach from the floor level to 7 feet in order to perform daily tape changes
- Able to lift up to ten (10) pounds on a regular basis
- Normal hearing and vision range are required
- Work in an environment of 8ft. by 8 ft.
- Employee access is thirty (30) inches and access passageway is twenty-four (24) inches
- Areas that employees need to access are as small as fourteen (14) inches
- Work is performed in areas that may be unusually hot, cold, noisy, smoky or dimly lit
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.