SERVICE MANAGER
8e7af0d4-c4b0-4f08-881b-da741bbcd6ba:19000101_000001 · Indianapolis , Indianapolis, IN, US
Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Manager to join our team at our Indianapolis location. The Service Manager manages all functions of a branch service department.
Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.
Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.
What we offer:
A complete benefit package including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with company match
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Critical Illness and Accident Insurance
- Pet Insurance
- Flexible Spending Account
- Employee Assistance Program
- Interest-free Tool Loans and Tool Insurance
- Uniforms for Technicians
- Subsidies for Safety Boots and Safety Glasses
- Paid Time Off, paid holidays, and more!
Position Responsibilities:
- Maintain high customer satisfaction.
- Meet and exceed profit objectives.
- Partner with GM or CFO in creating the annual service department budget.
- Closely monitor and manage TM&R and Rental fleets to meet budget and customer expectations.
- Properly manage new truck warranty function.
- Development and supervision of branch service staff.
- Ensure all employees’ annual reviews are properly conducted in a timely manner.
- Hold monthly department meetings to keep key staff current on hot issues and keep lines of communication open.
- Hold quarterly tech meetings.
- Participate in other management meetings as scheduled.
- Partner with parts manager to ensure good working relationship between parts and service departments.
- Assist field sales reps with customer calls/visits, and/or help with service solutions for our customers.
- Work with Corp Tech Training to train and develop technicians’ skillsets.
- Ensure all service jobs are quoted properly and completed on time.
- Ensure completed jobs are billed immediately, that “days to bill” meet our goals.
- Ensure company service fleet is maintained properly.
- Participate in or attend relevant trade shows.
- Observe employee safety habits and work environment at every opportunity.
- Work with marketing on any sales specials.
- Handle any projects assigned by executive management.
Essential skills and experience:
- At least five years of experience in a service environment and at least two years in a supervisory capacity.
- Excellent knowledge of industrial powered equipment and our industry.
- Leadership: Demonstrated ability to lead people and get results through others.
- Management: ability to organize and manage multiple priorities.
- Planning: ability to think ahead and plan over a one-to-two year time span.
- Good interpersonal, presentation, and communication skills.
- Strong computer proficiency – emphasis on Microsoft Excel, Word, Power Point.
- Must have valid operator’s license for powered industrial equipment.
- Commitment to company vision and mission.
Physical demands: Employee is required to frequently stand, sit, walk, talk, listen. Employee is required to occasionally use hands to finger, handle, or feel objects, tools, or controls, including computer, and other office equipment and use feet to operate machinery. Employee must occasionally lift and/or move up to 30 pounds. Occasional climbing, balancing, stooping, kneeling, crouching, and/or crawling. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.
We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.
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