Technical Customer Success Manager (French Speaking) - SaaS - On-Site - Dubai, UAE
Supersub · Dubai, UAE
🎬 The Role
Our client is seeking a Technical Customer Success Manager (Implementation & Onboarding) fluent in English and French (or to lead the end-to-end technical onboarding and setup journey for global clients.
Unlike traditional account-management CSM roles centered on quota driving, this position is heavily focused on technical execution, platform configuration, and smooth go-live delivery. You will own customer onboarding, translate business requirements into platform settings, configure loyalty engines, and provide ongoing optimization support post-launch.
Working Hours: 12:30 PM – 10:00 PM (GST) to support international accounts across multiple regions.
👤 The Responsibilities
- End-to-End Onboarding & Setup: Lead the technical implementation journey post-sales handover, serving as the client’s main point of contact and project manager through go-live.
- Platform Configuration: Directly configure, test, and maintain customer loyalty programs in the back-end system—including setting up loyalty rules, rewards, promotional campaigns, tiers, and custom platform logic.
- Support & Escalations: Coordinate with internal technical/support teams to resolve complex integration or platform issues swiftly; transition technical bugs to specialized support when required.
- Post-Launch Optimization: Analyze performance metrics and campaign KPIs post-launch to recommend workflow, rules, and strategy enhancements tailored to client goals.
- Customer Advocacy: Act as the voice of the customer internally, relaying feature requests and platform feedback to product and engineering teams.
🎓 The Skills & Competencies
- Languages: Business fluency in English paired with French (Priority 1), Spanish (Priority 2), or another European language (Priority 3).
- Experience: 2–5 years of hands-on experience in Customer Onboarding, Implementation, or Customer Success within SaaS or technology startups.
- Technical Savviness: Demonstrated ability to quickly learn, navigate, and manually configure back-end software platforms without developer reliance.
- Education: Master’s degree or equivalent practical experience.
- Skills: Strong project management, analytical problem-solving, and high detail-orientation when mapping complex business logic into software rules.
⭐ The Differentiators
- Master’s degree or equivalent experience.
- Background or hands-on familiarity with the Food & Beverage (F&B) or Retail sectors.
- Direct experience with data-driven customer engagement, CRM, or loyalty/rewards software platforms.
⏳ The Benefits
- Competitive base salary with global career development opportunities.
- Shift Schedule: 12:30 PM – 10:00 PM.
- Comprehensive Medical: Tier 1 worldwide coverage for employee + dependents (including Dental & Optical).
- Travel Benefit: Annual return flight ticket to home country.
- Life Insurance: Coverage equal to 2x annual earnings.
- Time Off: 25 days of paid annual leave.
- Workplace Culture: Vibrant team environment, wellbeing initiatives, regular social/charitable events, and team-building activities.
- Location: Premium office spaces overlooking JLT Park, the lake, and Dubai Marina.
✅ The Process
Application → HR CV Screening → Hiring Manager Review → HR Screening Interview → First Business Interview → Second Business Interview → Technical/Case Assessment → Offer
💼 The Employer
We are partnering with a market leader in Data-Driven Customer Engagement & Loyalty Solutions. Operating in a fast-growing, competitive market, the company has a proven track record of delivering enterprise-level data, AI-driven campaigns, and advanced loyalty solutions.
This is a fantastic opportunity to join a dynamic, forward-thinking, and customer-centric team, where you’ll play a pivotal role in helping global brands maximize customer engagement and retention.