Slot Operations Manager
Employer not yet confirmed · Baltimore, Maryland, United States · onsite
KEY JOB FUNCTIONS:
• Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development.
• Responsible for leading the Slots Team
• Maintains working knowledge of all local jurisdictional gaming laws (federal,state, and local) and attendant regulations as well as company internal controls.
• Effectively executes strategies in support of business objectives. Sets high personal standards for
performance and encourages others to do the same.
• Monitors expenses to operate within established budgets.
• Implements strategies and leads initiatives to continuously improve guest service and customer service scores.
• Plans and approves employee scheduling to ensure proper staffing to meet business demands; monitors staffing to ensure staff is properly aligned with business volumes.
• Continually follows up and evaluates the status of daily work and strategic projects.
• Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot Operations.
• Establishes and maintains departmental procedures that will assure proper protection of all gaming
operations from loss due to mistake or theft.
• Proactively recognizes rewards and celebrates outstanding examples of employee performance.
• Counsels, guides, evaluates, and instructs assigned personnel in the performance of their duties.
• Coaches direct reports in pertinent skills of operations, administration, and promotes effective
utilization of equipment and manpower.
• Creates initiatives to improve the employee experience and employee opinion ratings.
• Authorizes guest complimentary items to recognize loyal players in accordance with company guidelines.
• Ensures all guests' problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Develops new gaming guests through personal contact with Player Development, Marketing, and the
Total Rewards Center.
• Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
• Consistently demonstrate legendary leadership, influence, drive, innovation, and commercial awareness.
• Any and all other job duties as assigned
EDUCATION and/or EXPERIENCE:
• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Must possess strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 4 to 6 years experience in Casino/Beverage Operations.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.
WORK ENVIRONMENT:
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
Salary starting $72,000.00 USD