Registration Specialist I-Float
Indiana University Health · Indianapolis, Indiana, United States
POSTING
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Location: Outpatient Offices (must be flexible to work in multiple locations)
About the Role
We are seeking a Float Registration Specialist to support outpatient clinics by ensuring smooth patient flow and accurate registration processes. This role is ideal for someone who thrives in a dynamic environment and enjoys helping teams where needed. Onboarding includes Cerner training and shadowing with other registration float employees to learn multiple office workflows.
Key Responsibilities
· Facilitate patient flow from entry to destination in a timely, professional manner
· Obtain and verify financial and demographic information for accurate billing and clinical outcomes
· Schedule appointments and procedures
· Interview patients for medical information and explain charges and policies
· Validate and enter charges into appropriate systems; collect necessary payments
· Answer incoming calls and direct patients and visitors appropriately
Top Skills Needed for Success
· Customer Service
· Team Player
· Positive Attitude
· Compassion
· Healthcare experience
Qualifications
· High School Diploma/GED required
· Prefer relevant experience in a healthcare setting
· Ability to learn and retain medical coding (ICD-10, CPT) preferred
· Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
· Basic proficiency in MS Office (Word, PowerPoint, Excel)