Senior Relationship Manager - Mashreq Gold
Mashreq · United Arab Emirates · onsite
Senior Relationship Manager
Job purpose
- To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.
- Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.
- Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.
- Ensure clients are aware of all financial services offered by the bank
Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.
Key Result Areas
- Optimize the potential value of the client base through the delivery of MG Products and Services
- Communicate with HNW client and identify their financial needs
- Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services
- Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities
- Acquire New to Bank HNW clients.
- Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.
- Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.
- Enhance market profile and awareness
- Minimize customer attrition
Operating Environment, Framework and Boundries, Working Relationships
- Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services
- Co-ordinate activities with other departments in order to maximize conversions from referral process
- Ensure client expectations are constantly met
Problem Solving
- Ability to understand customer’s financial needs on a one on one basis
- Intricate understanding of products pertaining to HNW customers – both internal and external (competitors)
- Advanced Market knowledge of various investment vehicles / markets / economics
- Accurate projection of sales numbers
- Proactive action on customer feedback and needs
- Timely escalation of service issues
Decision Making
- Pricing discretion for effective relationship Management
Strong responsibility for Ethical selling to customers with complete disclosure about products and services
- Skills / Experience :
- University Graduate
- Strong selling & financial markets knowledge
- Strong interpersonal skills and cultural sensitivity
- Relationship Management Networking skills
- Extrovert/Amiable personality
- Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE
- Excellent communication and negotiation skills
- CISI ICIWM Level 3 and CISI UAE Rules & Regulations