Senior Business Analyst
NSW Department of Customer Service · Parramatta, Sydney NSW · hybrid
Salary: $133348.0k - $146945.0k p.a.
Senior Business Analyst
Clerk Grade: 9/10
Employment Type: Temp for a period of 18 months, until 30.06.2028
Hybrid model, with 2 to 3 days in office
This role sits within the Revenue Digital Division in the Business Partner Squad in Fines & Debts
About the team
This role resides within the Business Partner Experience in Revenue Digital. We are a project squad, and this role will be responsible for the development of a core Revenue NSW application.
Do you want to …
- Modernise systems towards the latest technology stacks
- Make an impact to the lives of 8 million+ people in NSW
- Work in an inclusive and flexible hybrid-environment, with endless opportunities to grow
In this role, you will closely work with key business stakeholders along with internal Revenue digital teams while contributing to enhance the business processes of Revenue's applications as they modernise to take advantage of cloud-native capabilities.
Your day-to-day
- Identify and analyze existing business processes, systems and functional requirements to document and recommend improvements that enhance business operations and performance.
- Lead high-level discovery activities, including stakeholder workshops, problem definition, process mapping, and identification of business needs, opportunities, and constraints.
- Understand, document, analyze and validate business, functional and non-functional requirements to support the delivery of business outcomes.
- Influence and negotiate with stakeholders to obtain consensus for change initiatives and support business and product decision-making.
- Gather, analyze and translate business data into meaningful insights to support informed decision-making and improve the effectiveness of processes and programs.
- Facilitate workshops, refinement sessions and stakeholder discussions to clarify requirements and resolve ambiguities.
- Create, maintain and continuously improve user stories, acceptance criteria, epics and features, ensuring they are ready for development and testing.
- Lead and actively participate in backlog refinement sessions, ensuring requirements are well understood, appropriately sized and prioritised.
- Partner with Product Owners and stakeholders to prioritise initiatives, features, enhancements and backlog items, ensuring work is aligned to strategic objectives and business value.
- Liaise with internal customers and stakeholders to review and monitor the effectiveness of tools, systems, methods and standards to ensure consistency and quality of outcomes.
- Manage the development, facilitation, coordination and communication of initiatives and strategies by applying best practice methodologies to ensure organisational consistency and improved business performance.
- Manage and coordinate testing activities to ensure critical business functionality is validated and quality solutions are delivered and accepted by key stakeholders.
To be successful in this role you will demonstrate:
- 5+ years' experience as a Business Analyst within Agile product or technology delivery environments, working closely with Product Owners and delivery teams.
- Proven experience in business discovery, requirements gathering, analysis and documentation across complex initiatives.
- Strong capability in prioritising requirements, managing product backlogs, and facilitating stakeholder workshops to align business and delivery outcomes.
- Demonstrated experience in writing user stories, acceptance criteria, epics and features, and leading backlog refinement activities using tools such as JIRA and Confluence.
- Excellent stakeholder engagement, communication, analytical and problem-solving skills, with the ability to manage complex requirements, resolve competing priorities, and support solution validation within Agile delivery frameworks.
How to apply
Please submit an up-to-date resume and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Shoaib Younis - Shoaib.Younis@revenue.nsw.gov.au.
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.
Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:
- Flexible office location across NSW
- Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
- Accrued Days Off (days in lieu) in addition to Annual Leave
- Ongoing access to industry approved self-learning tools
- Career agility including opportunities to work on different programs
- The opportunity for meaningful work that matters to all of us in NSW
- Corporate wellbeing programs with access to Fitness passport
We can't wait to meet you!
If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.
Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via Neha.Bajaj@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 16th October 2026, Friday at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
For more information, please visit
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Information on adjustments available for the recruitment process