Account Manager Luxury Partnerships
Whyte & Mackay · Scotland, United Kingdom
Job Title: Account Manager Luxury Partnerships
Function: Commercial Sales
Location: Field Based. You will be located in close proximity to The Dalmore Distillery, Invergordon, with 75% of your time spent with customers.
Job Level: (Internal Reference Only) 4
Contract: Full Time / Permanent - 35 hours per week.
Role Reports to: Business Unit Controller
Date vacancy will close: Friday 6th November 2026. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don't delay in applying!
Who we are:
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 675 colleagues, reaching across 17 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?
What the opportunity looks like:
We are seeking an exceptional and highly driven individual to join our ambitious Northern Hub team in a uniquely prestigious role. As Account Manager, Luxury Partnerships, you will hold direct responsibility for a portfolio of Scotland's most influential luxury venues, managing key commercial relationships and delivering excellence across Distribution, Visibility and Activation (DVA) objectives. Acting as the leading authority on our iconic portfolio, with a particular focus on The Dalmore, you will champion the brand within Scotland's luxury hospitality landscape.
In this role, you will cultivate and develop strategically important partnerships, negotiating commercially sustainable long-term agreements that deliver premium distribution, elevated visibility and impactful activation within the most desirable luxury environments across Northern Scotland. Through carefully curated experiences and bespoke activations, you will create meaningful connections with both customers and consumers, strengthening brand affinity and driving long-term loyalty.
Working at the intersection of luxury hospitality, brand experience and commercial excellence, you will develop a deep understanding of each partner's vision and objectives, identifying opportunities to create mutual value within a complex and evolving luxury ecosystem. Your ability to unlock access to highly influential and discerning consumers will play a pivotal role in building advocacy for The Dalmore among luxury audiences.
This position demands an individual who can seamlessly balance the responsibilities of both commercial leader and brand ambassador. You will confidently represent The Dalmore and our wider portfolio, bringing the brand to life through compelling storytelling, deep knowledge of our heritage, craftsmanship and liquid credentials, and an ability to inspire and educate at every level of engagement.
Drawing upon your experience in commercial sales, luxury hospitality or premium brand environments, alongside a genuine passion for whisky, you will build influential networks across luxury. Working closely with Brand Experience and Private Client teams, you will engage stakeholders ranging from venue operators and decision-makers to concierge services and luxury consumers, delivering exceptional partnership experiences.
Success in this role will be defined by your ability to establish enduring relationships, secure best-in-class commercial agreements and deliver world-class activations that enhance both the mental and physical availability of our brands. As the recognised luxury expert within your field, you will set the standard for excellence, inspiring customers, elevating experiences and strengthening the presence of The Dalmore within Scotland's most prestigious luxury destinations.
Call File Management
- Responsible for prioritisation of all luxury experiences in north Scotland
- Manage a call file of luxury venues c.50 outlets
- Journey plan minimum 4 weeks in advance
- Managing the database and internal Customer Relationship Management (CRM) (Aforza is our internal system) – uploading customer details as per company standard.
Distribution, Visibility and Activation (DVA)
- Agree commercially viable trading agreements with prioritised and target luxury customers
- Clear plan to close distribution gaps and achieve billboard
- Creating and developing links with future partners, maintaining current relationships and maximising engagement
- Agree and implement incremental visibility & activation
- Become an ambassador for our brands carrying out engaging training and education sessions where appropriate.
- Liaise with Channel Marketing partner to ensure all activations planned & executed as agreed and appropriate Measurement & Evaluation (M&E) is carried out
Administration
- Create a clearly defined plan to win in luxury on trade with well defined time lines
- Submit all reports as requested on time and as requested
- Supporting on administrative tasks as and when required
- Maintain internal relationships with key stakeholders: Whisky Experience, Private Client, Channel Marketing, Finance, Route To Market (RTM) National Account Managers (NAM’s)
Skills and experience that will help you be a success:
For this role we're looking for:
- Understanding of Luxury
- Extensive previous sales experience in a similar role
- Full UK driving licence
- Good computer skills with a strong working knowledge and understanding of Microsoft Office applications including Excel, PowerPoint, Word, Outlook.
- Comfortable working with a CRM system
- Good influencing and negotiation skills
- A strong commercial acumen
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!
Why join us:
We offer a competitive salary, competitive bonus package, car allowance, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies. Our Rewards & Benefits page has further information.
Our application process:
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Our team read each and every application, therefore you'll hear back from us in due course.
Candidate guidance on the use of AI in the application and screening process can be found on our career site.
Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.