Senior Product Manager, Customer Platform
Energy CX · Chicago, Illinois, United States
About Energy CX:
Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.
Why Energy CX?
- Entrepreneurial and ambitious culture with a great team oriented environment
- Fastest growing energy broker in the country
- One of the fastest growing companies in Chicago
- Recognized by Fortune and Great Places to work US
- Named on Inc 5000’s list of America’s fastest growing companies
Compensation
- Year 1 Expected Earnings → $115,000 to $200,000.
The expected salary range above may vary based on qualifications and experience.
Title: Senior Product Manager, Customer Platform
About this Job
We're looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. You'll define and drive the vision for turning that platform into an interactive, data-rich experience — think Bloomberg Terminal or Robinhood — that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and you'll be the senior product voice shaping it end to end.
What You'll Do
- Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface
- Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients
- Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform
- Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention
- Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap
- Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real-time, accurate information
- Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams
What We're Looking For
- 7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership)
- Required: hands-on experience building fintech, trading, or brokerage-style interfaces — e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real-time financial data products
- Strong technical acumen — you understand system architecture, APIs, SQL, and data pipelines; hands-on technical experience is a plus
- Track record designing interactive, data-dense UX for non-technical end users
- Excellent stakeholder management across Sales, Customer Success, Engineering, and Design
- Data-driven mindset — you define success metrics and validate decisions with data
- Self-starter who thrives in fast-paced, high-growth environments
Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.