Stewarding Supervisor (Caesars Palace LV)
Edmn Cx_1 · Las Vegas, Nevada, United States · onsite
The Stewarding Supervisor is responsible for standardizing, maintaining, and continuously improving quality of cleanliness and maintenance in all back of house F&B areas.
- Inspires others by demonstrating a high level of commitment and energy in all endeavors.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on customer interaction.
- Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
- Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with teams.
- Immediately addresses service issues and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events.
- Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
- Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
- Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
- Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.
- Supervises the cleaning necessary to meet the requirements of the Las Vegas Health Department. Assists in the training and supervision of department staff.
- Assists in the daily inspections of all Food & Beverage back of the house areas for cleanliness and maintenance of equipment.
- Ensure that cleanliness of all cooking equipment, floors and walls is maintained.
- Responsible for training staff in the use of necessary chemicals and proper methods for cleaning. Responsible for the delegation of job duties to work force.
- Assists in maintaining the stock of China, glassware, silverware and other operating supplies.
- Oversees the disposal of trash and garbage.
- Assured that restaurants are properly supplied with dishes and silverware
- Must be 21 years of age or older
- Proficient in English verbal and written
- Two years in a high-volume business cleaning kitchen equipment as a supervisor.
- 5 years’ experience as Stewarding Supervisor in a Hotel/Casino with high volume food and beverage outlets.
- In-depth knowledge of the latest cleaning and sanitation practices including chemicals
- Passionate approach to streamline operational procedures and increase productivity of department
- Excellent communication and administration skills
- Passion to explore and test latest technologies
- Applies best industry best practices
- Ability to maintain and further develop the standards set by Caesars Entertainment
- Work requires effective communication in English, both verbal and written form in a professional manner
- Must present a neat and professional appearance
- Bilingual abilities are preferred but not required
- Flexibility with working various shifts
- Nevada Food Handlers’ Certification
ADDITIONAL REQUIREMENTS
- Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds
- Ability to work in confined spaces
- Eye/hand coordination and manual dexterity
- Ability to distinguish letters, symbols, and colors
- Normal vision and hearing range
- Requires mobility
- Operate in a working environment that is subject to varying levels of cold, heat, and noise
- Observe and direct the actions of subordinates and inspect any areas for which responsible
- Review and comprehend all necessary documentation
- Use the equipment associated with the position
- Effectively and efficiently move around kitchen and restaurant areas
- Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required to monitor and inspect restaurants
- Must be able to lift up to 50 lbs.
- Must be able to obtain ServSafe Certification
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):
- Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant