Customer Data Analyst

Sales Consulting · Cluj-Napoca, Romania · remote

Key Responsibilities

- Maintain customer master data across ERP and business systems.

- Create, update, validate, and inactivate customer records in accordance with company policies.

- Ensure data accuracy, completeness, and consistency across systems and regions.

- Perform regular data quality reviews and identify opportunities for data cleansing.

- Support customer onboarding processes and verify required documentation.

- Collaborate with Sales, Finance, Customer Service, Credit, Tax, Compliance, and IT teams to resolve data issues.

- Ensure compliance with internal controls, audit requirements, and data governance standards.

- Analyze master data trends and provide recommendations for process improvements.

- Support system implementations, integrations, migrations, and testing activities related to customer data.

- Provide input into the development of master data procedures, work instructions, and training materials.

- Monitor and resolve master data tickets within agreed service level agreements (SLAs).

Education & Job-Related Skills

- Bachelor’s degree

- Excellent verbal and written communication skills

- Professional, courteous, and tactful approach

- Ability to work effectively in a global corporate environment

- Advanced English proficiency; additional languages are an advantage

- Proactive, adaptable, and eager to learn and develop new skills