Coordinator-HIM Patient Data Retrieval
Employer name not established · Memphis, Tennessee, United States
The Coordinator HIM Data Retrieval serves as subject matter expert responsible for oversight of all
functions related to timely and accurate processing of requests for patient health information (including
attorney requests, subpoenas, continuing care, patients/patient representatives, etc.).Coordinates activities
performed by vendor partners; including reviewing and validating vendor service agreements to ensure
compliance; including HIPAA, Joint Commission, legal, Federal and State regulatory standards related to
releasing patient information. Serves as a daily resource to Baptist’s internal and external counsel, Risk
Management and Privacy and Security as it relates. Monitors BOC facility ROI work queues to ensure
processing timeliness. Monitors Patient Financial Services (PFS) HIM Requests for Medical Records Epic
work queues to ensure timeliness and avoid revenue loss. Reviews and lends input with policies and
procedures for related activities requiring knowledge of Federal and State regulations. Serves as an Epic
process training resource for the entire organization and validates completion of workflow training to BOC
for granting user access.
Job Responsibilities
Serves as subject matter expert responsible for oversight of all functions related to timely and accurate
processing of requests for patient health information (including attorney requests, subpoenas, continuing care,
patients/patient representatives, etc.)
Oversees activities performed by ROI vendor partners; including vendor staff quality audits, reviewing and
validating vendor service agreements to ensure compliance; reviews facility monthly invoices to ensure
accuracy; also HIPAA, Joint Commission, legal, Federal and State regulatory standards related to releasing
patient information
Serves as a daily resource to Baptist’s internal and external counsel, Risk Management and Privacy and
Security in all matters medical record related; places system Release Restriction flags as appropriate
Serves as a resource to others including Denial Mitigation, Revenue Integrity, Patient Financial Services,
Revenue Cycle Correspondence Team, etc. to avoid payer recoupments and revenue loss.
Monitors and reports on BOC facility ROI work queues to ensure processing timeliness, and coordinates with
facilities as needed
Monitors and reports on other BOC ROI work queues to ensure processing timeliness, such as ROI Open
Claims Attachments and coordinates as needed
Monitors corporate Outlook ROI inbox to prioritize and process incoming requests
Monitors and reports on ROI applications or platforms such as Sharing Hub and Chart Gateway to
review/validate authorization and complete requests, or other ROI needs; coordinates with other departments
as needed
Monitors and reports on Patient Financial Services (PFS) HIM Requests for Medical Records Epic work
queues to ensure timeliness and avoid revenue loss
Generates, reviews, formats and distributes other ROI reports such as Weekly ROI Productivity, payer ROI
frequency or others as requested
Responsible for reviewing and developing policies and procedures surrounding ROI activities requiring
knowledge of Federal and State regulations
Serves as the EPIC BOC ROI Credentialed Trainer, training resource for the entire organization and validates
completion of ROI workflow training to BOC for granting user access; coordinates termination of access as
applicable
Responsible for maintaining Epic ROI requestor directory (additions, deletions, etc.)
Serves as lead resource to assess and recommend process change, workflow opportunities, and technology
improvements to leadership and other departments
Other special projects and duties as assigned
Experience
Description
Minimum Required
One year of experience working directly
with related processes, or; three (3) years
of experience working with medical record
documentation and regulatory
requirements in an acute healthcare
setting.
Preferred/Desired
Three to five years’
experience working with
related processes supporting
interdepartmental teams in
an acute healthcare setting.
Education
Description Minimum Required Preferred/Desired
Completed education from an
accredited program with
Associates Degree and Registered
Health Information Technician
(RHIT) certification through the
American Health Information
Management Association
(AHIMA).
Training
Description Minimum Required Preferred/Desired
Certifications as applicable to
specialized area of expertise.
Special Skills
Description Minimum Required Preferred/Desired
Proficiency in communicating and
performing assignments to avoid
backlogs and provide expected
level of service to multiple
departments. Organization and
communication skills. Keyboard
dexterity and ability to focus while
seated for extended periods of
time.
Licensure
Description Minimum Required Preferred/Desired
Bachelor's degree with
Registered Health Information
Administrator (RHIA)
certification through AHIMA.
Project management
background along with
preferred education above.
Strong organizational and
communication (verbal/written)
skills; ability to successfully
prioritize and multi-task among
competing needs; ability to work
independently and deliver on
expectations; subject matter
expertise.
Registered Health Information
Technician (RHIT) certification
through the American Health
Information Management
Association (AHIMA)
Bachelor's degree with
Registered Health Information
Administrator (RHIA)
certification through AHIMA