Customer Service Representative (German)
David Kennedy Recruitment · Porto, Portugal · hybrid
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: On-site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from clients via phone, chat and email
- Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Sales-oriented presentation of the product range
- Present the product range in a sales-oriented way, support of central marketing campaigns.
REQUIREMENTS:
- Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)
- Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well.
OFFER:
- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance
- Relocation support
- And much more!