RISK Application Client Support
Axians | Digital Solutions - Tech Talent · Lisboa, Portugal
Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.
Risk Application Client Support
We are looking for an Risk Application Client Support to join an international team responsible for the support and operation of business-critical financial applications. In this role, you will act as a key point of contact for clients, ensuring the monitoring, investigation, and resolution of incidents while maintaining high levels of service availability and performance. Working closely with customers, development teams, and operational stakeholders, you will contribute to the stability, reliability, and continuous improvement of the supported systems. You will also play an active role in identifying optimisation opportunities, enhancing monitoring and observability practices, automating operational processes, and supporting the successful rollout of new product releases in a fast-paced and demanding environment.
What You Will Do on a Daily Basis
- Provide front line support and act as primary contact for clients.
- Communication and tracking of tickets from opening to closure
- Analyse production incidents and identify functional or technical root causes.
- Log all questions, incidents, problems and requests with accurate and complete information
- Perform first level technical troubleshooting and problem solving.
- Fulfil reporting, data extraction and application configuration requests
- Produce operational reports and KPI follow-up for the supported scope.
- Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
- Support internal project and development teams during new product releases roll out
- Drive continual improvement into monitoring/measurement/alerting practices and tools.
- Organisation and facilitation of monthly customer committees
- Implementation and creation of customer crisis calls
- Preparation of incident reports and follow-up on action plans
- Carry out customer technical assistance and support
- Create and maintain knowledge base to formalize support procedures
Identify recurring incidents and propose permanent corrective or preventive actions.
- Improve monitoring, alerting, controls and service observability.
- Automate repetitive operational controls where appropriate and maintainable.
- Contribute to process optimisation, service industrialisation and operational best practices.
- Share knowledge and support the development of less experienced team members.
Your Main Qualifications
• Strong Financial Markets functional knowledge
• Experience in Production Support or Application Support for business-critical systems.
• Understanding incidents, problems and change management processes.
• Experience with ticketing (Jira), monitoring and operational support tools.
• Advanced SQL knowledge and practical experience investigating data issues.
• Good knowledge of Linux/Unix environments.
• Messaging systems MQ/CFT/IBM B2B (not mandatory)
• Fluent in English and Portuguese, written and spoken
- French fluence is a plus
What We Offer
Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
Work Life Balance
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
Attractive, evolving compensation
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).
Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.
Join Axians
At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at recrutamento.axianspt@axians.com.