Director of Residence
fourseasons · Four Seasons Amaala, Saudi Arabia
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.
About the role
Four Seasons Resort & Residences Amaala is seeking a Director of Residence to lead the Private Residence department and oversee residential operations, ensuring exceptional service for homeowners and their guests. This role is responsible for maintaining Four Seasons standards, managing residential services and budgets, and ensuring compliance with applicable Saudi Arabian laws and regulations.
What you do
- Lead the daily operations of the Private Residence department, ensuring consistent delivery of Four Seasons service standards.
- Build strong relationships with homeowners and residents, responding to their requests and resolving concerns promptly and professionally.
- Recruit, lead, train, and develop the residential team, fostering accountability, teamwork, and service excellence.
- Prepare and manage residential operating budgets, monitor expenditure, and oversee financial reporting and cost control.
- Coordinate with Housekeeping, Engineering, Security, and other departments to maintain residences, shared facilities, and common areas.
- Oversee residential service agreements and external service providers, ensuring quality, efficiency, and contractual compliance.
- Develop and implement residential policies and procedures in accordance with Four Seasons standards and applicable Saudi Arabian laws and regulations.
- Oversee preventive maintenance, property inspections, and improvement plans to protect residential assets.
- Ensure effective health, safety, security, and emergency procedures throughout residential operations.
- Maintain accurate operational records and provide regular updates to senior management and homeowners, as appropriate.
What you bring
- A bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field, or equivalent relevant experience.
- Significant leadership experience in luxury residential operations, property management, or luxury hospitality.
- Strong knowledge of residential operations, homeowner relations, budgeting, and financial management.
- Excellent leadership, communication, problem-solving, and interpersonal skills, with proficiency in English.
- Knowledge of applicable Saudi Arabian regulations relating to residential operations, employment, health, and safety.
What we offer:
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Paid home leave tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
- Additional property benefits in accordance with company policy and eligibility.
Schedule & Hours:
- Full-time employment, with 45 working hours per week.
- Flexibility to work early mornings, days, evenings, overnights, weekends, and public holidays, as required by operational needs.
- Working hours, rest periods, weekly rest days, and overtime arrangements will comply with Saudi Labor Law.