IT Support Specialist

Chery · Rhodes, Sydney NSW · onsite

Job tasks and responsibilities

- Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues.

- Install, configure, and maintain computer systems, laptops, printers, and other peripherals.

- Administer and support Pentana MDS, Microsoft 365, and other relevant IT applications.

- Collaborate with vendors and internal teams to resolve technical issues promptly.

- Manage user accounts and access permissions in all Chery systems.

- Monitor, maintain and update cyber security relevant policies via Microsoft Intune and other security applications.

- Monitor and maintain the health of IT systems, ensuring optimal performance and security.

- Assist in the planning and execution of IT projects, upgrades, and migrations.

- Create and update documentation for IT processes, procedures, and configurations.

- Provide IT training and support to non-technical staff members.

Skill and experience

- Proven experience as an IT Support Specialist or similar role.

- Solid knowledge of Microsoft 365 administration, Azure Entra, and cloud infrastructure with Azure or AWS platform

- Basic network maintenance and support skills

- Knowledge and experience with Pentana MDS, SAP and CRM system

- Knowledge and experience with Microsoft Intune and cyber security. Experience working with Essential 8 practice is preferred.

- Fluent in Mandarin (spoken and written) is preferred.

- Strong troubleshooting and problem-solving skills.

- Familiarity with automotive industry-specific applications and systems is a plus.

- Excellent communication and interpersonal skills.

- Ability to work independently and collaboratively in a team environment.

- Detail-oriented with strong organizational and multitasking abilities.