Pebble Beach Preferred Manager
Pebble Beach Company · Pebble Beach, California, United States
The Pebble Beach Preferred Manager reports to the Director of Sales. The Pebble Beach Preferred Manager is responsible for achieving stated occupancy and revenue goals by handling booking needs of small groups designated as “Pebble Beach Preferred” customers. The best part is that you get to sell the most iconic golf brand in the world!
Company Background:
Pebble Beach Company, (“PBC” or “The Company”) headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.
Essential Duties & Responsibilities:
- Solicit, develop, and maintain relationships with clients through targeted prospecting activity.
- Respond to and follow up on all assigned inquiries within 24 hours.
- Conduct site inspections for potential clients.
- Proactively take care of all client needs, including but not limited to, booking rooms, golf, catering functions, transportation, dining, and recreational activities, for groups up to 20 rooms per night.
- Update and maintain client files including contracts, receipt of rooming list, individual reservation forms, deposits receipts, group’s itinerary and other information pertaining to rooms, golf, meals, and group functions.
- Prepare detailed documents and confirm all information for group reservations describing client needs, such as banquet event orders, resumes and billing. Communicate expectations and pertinent information to other division employees, through verbal and written correspondence.
- Enter appropriate group booking data in hotel reservation (SMS) and Sales/Conference Services (Delphi) systems.
- Stay up to date on all company changes / processes that would affect your customers.
- Complete additional duties assigned by Director of Sales
- Comply with all Pebble Beach Company safety and health policies and procedures.
Required Skills:
- Minimum one- or two-years hotel/resort experience, preferably in Reservations/Sales.
- Extremely service oriented with the ability to perform job functions accurately and to work with attention to detail.
- Ability to work cohesively as part of a team, with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Thoroughly follow directions, prioritize, organize, and follow-up.
- Clear thinker, remaining calm to resolve problems using good judgement.
- Good organizational and time management skills.
- Excellent oral/written communication skills.
- Proficient in AMADEUS and SMS.
- Proficient with Microsoft Office (Outlooks, Excel, Word, PowerPoint), internet and email.
- Valid California driver’s license.
- High school diploma or equivalent required, some college preferred.
Why work for Pebble Beach Company:
- Competitive Pay: $84,500/year plus bonus.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.