Physician Onboarding Specialist
Indiana University Health · Lafayette, Indiana, United States · hybrid
Physician Onboarding Specialist
Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Human Resources team in the role of Physician Onboarding Specialist.
Physicians and advanced practice providers often sign with IU Health six months to two years before their first day. The Physician Onboarding Specialist is their primary point of contact during that entire period. Delivering a high-touch, concierge-style experience that keeps providers informed, supported and confident from the moment they sign through their first weeks on the job. This role manages the full HR onboarding lifecycle for providers in two Indiana Regions, coordinating across HR, legal, finance and operational teams to ensure every detail is handled before the provider sees their first patient. This is a specialized, highly relational role and the person in it sets the tone for how providers experience IU Health before they ever walk through the door.
Key Relationships
Reports to: Director, Human Resources
Direct reports: None
Shift: Full time, Monday – Friday, hybrid
Location: Lafayette, IN/Indianapolis, IN
The Scope:
This role serves as the dedicated HR onboarding specialist for physicians and advanced practice, including:
- Serving as the primary point of contact for providers throughout the full HR onboarding process, from offer acceptance through the first weeks of employment
- Coordinating welcome outreach, information gathering, I-9 processing, background checks, NPI verification, relocation support, direct deposit setup, immigration coordination, employment verification, compensation setup and organizational distribution group enrollment
- Supporting providers through medical staff privileges, payer enrollment and insurance processes, and licensure coordination
- Running individualized, day-long orientations and building each provider’s schedule for their first two weeks, including introductions to key team members and stakeholders
- Serving as the provider’s go-to resource for “where am I in the process” questions throughout the pre-start period
- Proactively monitoring timelines and ensuring all onboarding steps are completed before the provider’s start date to avoid delays in patient care
- Building and maintaining strong working relationships with providers, physician leaders and cross-functional partners across HR, legal, finance and operations
- Partnering with recruiters to anticipate hiring volume and plan ahead for busy seasons
Candidate Qualifications
Candidates for this position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree or equivalent years of experience is required.
- Requires 3-5 years of relevant experience.
- Requires experience working with large data management systems.
- Requires experience working in a highly matrixed and complex organizational environment.
- Requires proficiency with Microsoft Office applications, including Teams, Word, PowerPoint, Excel, Power BI, and SharePoint.
- Requires a strong understanding of provider onboarding processes, compliance requirements, and HR operations.
The “DNA” for Success
Service Oriented: You meet new hires where they are, give hands-on help to those who need it and handle a variety of personalities.
Highly Organized: You track every onboarding step for every provider and know exactly what still needs to happen before their start date.
Adaptable: You adjust without losing your footing and find a way to keep every provider on track regardless of what changes around them.
Relationship Builder: The providers you onboard will remember how you made them feel during the months before their first day. You invest in those relationships and they become the foundation of a strong culture of engagement.
Mission Connected: Every physician and provider you onboard is one step closer to serving patients across Indiana. The work you do before their first day makes everything that comes after it possible.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.