Revenue Operations Mgr
kencogroup · Chattanooga, Tennessee, United States
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
About the Position
The Revenue Operations Manager (ROM) helps drive profitable growth by building and managing scalable processes across Marketing and Sales, from lead acquisition and management through opportunity close.
The ROM owns commercial operations processes, reporting, data quality, and CRM/MarTech effectiveness. This role partners across Marketing, Sales, IT, and senior leadership to improve pipeline visibility, operational efficiency, technology adoption, and commercial performance.
Functions- Own and optimize Revenue Operations processes across Marketing and Sales, from lead acquisition through opportunity close.
- Serve as the Commercial subject matter expert and primary point of contact for Salesforce, HubSpot, and integrated CRM/MarTech platforms.
- Build and maintain dashboards and reporting that measure Marketing and Sales activity, pipeline performance, effectiveness, and business impact.
- Analyze Marketing and Sales data to identify trends, generate insights, and recommend opportunities for growth and performance improvement.
- Partner with Demand Generation and Sales to optimize lead management, scoring, routing, nurture, segmentation, and conversion processes.
- Standardize, streamline, and automate Marketing and Sales processes and workflows.
- Translate business requirements into scalable CRM, MarTech, reporting, and automation solutions.
- Lead the Commercial deployment and adoption of new CRM capabilities, modules, and functionality, including AI-enabled solutions.
- Direct CRM development and support performed by Kenco’s IT CRM Administrator and third-party Salesforce managed services provider.
- Maintain data quality, governance, integrations, lists, and data acquisition processes across Marketing and Sales systems.
- Develop and maintain workflows, custom objects, fields, formulas, automation, and related system configurations.
- Develop training, documentation, and standards that drive effective system use and accurate data entry.
- Train Marketing and Sales users on CRM, MarTech, reporting, and related processes.
- Evaluate emerging technologies and applications that can improve Marketing and Sales productivity and effectiveness.
- Manage data imports, updates, and other routine CRM administration as needed.
- Troubleshoot CRM, marketing automation, email, workflow, integration, and user-access issues.
- Manage user access, permissions, authentication, record ownership, and account changes.
- Perform other applicable duties as assigned.
Qualifications- Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
- 6–8 years of experience in Revenue Operations, Sales Operations, Marketing Operations, CRM administration, or a related discipline.
- Salesforce Certified Administrator certification required.
- Strong Salesforce administration experience and proficiency with marketing automation platforms, preferably HubSpot.
- Strong understanding of full-funnel Marketing and Sales processes, including leads, accounts, contacts, campaigns, opportunities, and pipeline.
- Demonstrated ability to analyze commercial data, build meaningful reporting, identify trends, and translate insights into actionable recommendations.
- Experience with lead management practices including scoring, routing, nurturing, segmentation, personalization, and lifecycle management.
- Ability to translate business needs into system requirements, processes, workflows, and scalable solutions.
- Experience configuring CRM functionality such as workflows, custom views, fields, formulas, objects, and automation.
- Experience integrating CRM and MarTech platforms; experience with HubSpot, LinkedIn Sales Navigator, and ZoomInfo preferred.
- Ability to identify and apply AI capabilities to measurably improve Marketing and Sales processes, productivity, or decision-making.
- Strong written and verbal communication skills, including the ability to work effectively with business leaders, technical teams, and end users.
- Proficiency with Microsoft Office applications, particularly Excel.
- Strong attention to detail, organization, and self-direction.
Competencies- Business Acumen – Understands business objectives, commercial processes, technology, and market trends and connects Revenue Operations priorities to business performance.
- Analytical & Strategic Thinking – Uses data and business context to identify opportunities, solve problems, prioritize initiatives, and improve commercial performance.
- Communication & Influence – Communicates clearly across functions and levels, builds alignment, and gains support for process and technology improvements.
- Change Management – Effectively plans, communicates, and drives adoption of changes to systems, processes, and ways of working.
- Continuous Improvement – Identifies opportunities to simplify, standardize, automate, and improve Marketing and Sales operations.
- Technology & AI Agility – Evaluates and applies emerging technology, automation, and AI to improve productivity, decision-making, and commercial effectiveness.
Travel Requirements- This position is expected to travel approximately 25% or less.
- A passport is not required, but recommended.
Disclosures- For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
- The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
- Per company policy, all internal job postings expire 14 days from the date they are posted.
Benefits offered:
- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days
Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.
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