Web Experience Strategist
Stanford University · Stanford, California, United States · hybrid
Under direct supervision, coordinate the planning, maintenance, and
accessibility of Stanford owned and generated website content and
content-related services. Partner with clients/groups to ensure the
layout, positioning, navigation, and look and feel of content is
consistent across the organization.
Core Duties:
- Using established standards, coordinate and oversee the editorial
and quality assurance process. Identify and communicate issues and
feedback to content creators and/or clients based on understanding of
the editorial process.
- Ensure new pages are user friendly, link properly and seamlessly
with existing pages, and navigate easily by using a manual process or
web-based tool. Read and analyze results from process review, typically
using established standards. Ensure consistency across branding,
university/department standards, and accessibility compliance issues
utilizing university standards.
- Gather information by surveying or meeting directly with
clients/groups to maintain existing content and/or to develop new
content. Provide documentation on the website building process and
provide instruction to clients so that they can update their own
website.
- Answer questions from site visitors, or redirect messages to the
appropriate person(s).
- Optimize web content for end user performance. Work may include
reformatting text, assuring hyperlink integrity, transferring and
translating files, and posting of new material to the page involving
HTML scripting. May maintain web site content and information
flow.
- Using the content management system (CMS), provide provisioning
by copying templates, granting permissions and access to assist in
building the underlying web site platform(s) for new and migrating
websites. Consult with clients to understand the needs to recommend and
configure the CMS. Perform website administration, such as providing
templates and managing access and workflows.
- Find, diagnose, and fix content problems, including broken links,
typographical errors, and formatting inconsistencies.
- Work with developers, designers, and users to develop highly
functional user interfaces for web-based applications through ad hoc
surveys and client interviews to determine user requirements. Receive
feedback on quality of interfaces to ensure user ability meets
requirements. Collaborate with designer to make updates
- Monitor system health, security services, and system procedures
and notify appropriate parties of incidents/issues.
Minimum Education and Experience:
Bachelor's degree and three years of relevant work experience or a
combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Excellent oral and written communication and interpersonal
skills.
- Clear understanding of web standards and usability
methods.
- Ability to present ideas in business-friendly and user-friendly
language.
- Familiarity with web publishing tools.
- Working knowledge of HTML, CSS, XML, and related web site
development technologies and software.
- Knowledge user experience and information architecture.
- Have understanding of software application architecture and
relational database technology
- General knowledge of office applications.