Program Manager
PRYER AEROSPACE LLC · Pryer Aerospace Tulsa - Tulsa, OK 74115
: Manage receipt of customer orders and oversee implementation and execution through delivery. Ensure timely, accurate and consistent communication with assigned customers to promote customer satisfaction. Provide necessary leadership to ensure a “working together” culture is fostered and promoted.
RESPONSIBILITY
- Receive customer purchase orders and ensure appropriate pre-acceptance review for alignment with submitted quote or other contractual agreements (e.g. LTA).
- Gain thorough understanding of customer Terms & Conditions and specific purchase order requirements to ensure proper flowdown to all affected functional organizations.
- Enter and maintain Sales Orders in Epicor aligned with customer, contractual and company requirements.
- Oversee and monitor timely cross-functional completion of the Integrated Workstatement (IWS) for new part introduction.
- Ensure timely processing of customer Change Orders within the company change board. Coordinate with the customer and negotiate company terms for impacts of customer change.
- Monitor order execution, including nonrecurring when applicable, and provide timely status to customer while also providing customer feedback to Operations for prioritization decisions.
- Monitor customer Quality and Delivery ratings and coordinate with customer to minimize impacts of assigned items on said ratings.
- Co-lead the Working Together Team meetings for Tier 1 customers and Integrated Product Teams for applicable Major Programs.
- Establish budgets (Major/Minor programs) and monitor profitability of customers’ product lines.
- Support sales plan through timely invoicing and through management of applicable Revenue Recognition projects.
- Manage Accounts Receivable delinquencies to ensure prompt customer payment.
- Other duties as assigned.
ACCOUNTABILITY
- To company expectations for Quality, Cost, Delivery, Safety and Attitude (QCDSA)
- To Operations, Quoting and Finance
- Continuous Improvement of Program Management processes and program execution through PDCA
AUTHORITY
- Spending authority as defined within the published Spending Authority document.
- Negotiate resolution to customer issues as they are raised by the customer and within company change board guidelines.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.