Sr. Manager, People Experience
Fortra · Canada
Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
The Senior Manager, People Experience leads the delivery of People Experience strategies and operations across an assigned region. This role leads a regional PX team, serves as a trusted advisor to business leaders, and ensures effective execution across employee relations, compliance, performance, engagement, talent programs and the complete employee life cycle. The Sr. Manager, People Experience partners closely with regional PX leaders and global Centers of Excellence to translate company PX strategies into effective regional practices while identifying opportunities to improve the employee and manager experience.
KEY DUTIES
Regional PX Leadership & Compliance
- Lead regional PX operations, ensuring practices and policies align with global PX strategy, business priorities, and local employment requirements.
- Oversee regional policies and employee handbooks, partnering with Legal and other stakeholders as appropriate.
- Advise leaders on complex PX matters, including employee relations, organizational changes, compensation considerations, mobility, and workforce decisions.
- Oversee regional immigration and employment compliance matters in partnership with internal and external experts.
- Identify regional risks, trends, and opportunities and recommend appropriate solutions to PX leadership and business leaders.
Employee Relations, Performance & Engagement
- Serve as a trusted advisor to leaders on employee relations, performance, engagement, retention, and organizational effectiveness.
- Lead complex employee relations matters and workplace investigations, ensuring issues are addressed consistently and appropriately.
- Drive regional execution of performance management, compensation, recognition, engagement, and retention programs.
- Use employee feedback, workforce data, and business insights to identify trends and recommend actions that strengthen the employee experience.
Employee Experience & Talent Programs
- Oversee regional onboarding and offboarding to deliver a consistent and effective employee experience.
- Champion global performance management and talent programs, providing coaching and guidance to leaders and managers.
- Partner with PX Centers of Excellence to identify talent, development, and organizational needs and deliver appropriate solutions.
- Provide regional insights and feedback to strengthen global PX programs and processes.
Team Leadership
- Lead, coach, and develop the regional PX team, establishing clear priorities, accountability, and expectations.
- Empower team members to independently manage their areas of responsibility while providing guidance on complex or high-risk matters.
- Build team capability through coaching, development, feedback, and knowledge sharing.
- Foster collaboration across regional PX teams and global PX Centers of Excellence.
Operational & Strategic Leadership
- Lead regional PX projects and change initiatives aligned with business and global PX priorities.
- Use PX data, metrics, and insights to evaluate effectiveness, identify opportunities, and inform decision-making.
- Provide input into regional PX budgets, workforce planning, vendor relationships, and resource priorities.
- Oversee key regional PX vendors and partners, including brokers and Employers of Record (EORs), as applicable.
- Drive continuous improvement and consistency of PX programs, processes, and employee experiences across the region.
QUALIFICATIONS
- 8+ years of progressive HR experience, with experience across multiple PX disciplines.
- Experience supporting multiple countries and navigating regional employment practices and compliance requirements.
- Strong knowledge of local labour and employment legislation across the assigned region, with the ability to apply requirements to day-to-day PX practices and complex employee matters.
- Strong employee relations experience, including managing complex situations and workplace investigations.
- Demonstrated people leadership experience, including coaching and developing PX professionals.
- Demonstrated ability to advise and influence leaders and build trusted relationships across organizational levels.
- Strong program and project management skills with the ability to lead multiple priorities and complex initiatives.
- Strong analytical and problem-solving capabilities, with experience using data and insights to inform decisions.
- Excellent communication, consultation, conflict management, and negotiation skills.
- Demonstrated ability to operate independently, exercise sound judgment, and appropriately escalate business or employee risk.
- Continuous improvement mindset with an interest in evolving PX practices, processes, and employee experiences.
ROLE SCOPE
- People leadership responsibility for 4 or more PX team members, including at least one PX Generalist-level employee or above.
- Regional responsibility spanning multiple countries and a population of more than 500 employees.
KEY MEASURES OF SUCCESS
- Builds strong, trusted partnerships with business and PX leaders.
- Effectively leads and develops a high-performing regional PX team.
- Delivers regional PX priorities and commitments aligned with business and global PX objectives.
- Proactively identifies and manages employee, compliance, and organizational risks.
- Uses data and insights to improve PX programs, processes, and employee experiences.
- Effectively manages complex employee relations matters and escalates significant risks with recommended solutions.
- Demonstrates strong change leadership, adaptability, judgment, and accountability.
- Consistently delivers high-quality outcomes aligned with PX strategy and organizational priorities.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require “Canadian work experience”; all relevant experience will be considered. This posting is for a new position.
Expected Compensation: C$110,000 - C$130,000
APERÇU DU POSTE
Le ou la gestionnaire senior, expérience employé, dirige la mise en œuvre des stratégies et des activités liées à l’expérience employé au sein de la région qui lui est attribuée. Ce poste supervise une équipe régionale de l’expérience employé, agit à titre de conseiller de confiance auprès des dirigeants d’affaires et veille à l’exécution efficace des activités liées aux relations avec les employés, à la conformité, à la gestion du rendement, à l’engagement, aux programmes de gestion des talents ainsi qu’à l’ensemble du cycle de vie des employés.
Le ou la gestionnaire senior, expérience employé, collabore étroitement avec les gestionnaires régionaux de l’expérience employé et les centres d’excellence mondiaux afin de traduire les stratégies organisationnelles en pratiques régionales efficaces, tout en cernant des occasions d’améliorer l’expérience des employés et des gestionnaires.
RESPONSABILITÉS PRINCIPALES
Gestion régionale de l'expérience employé et conformité
- Diriger les activités régionales liées à l’expérience employé, en veillant à ce que les pratiques et les politiques soient harmonisées avec la stratégie mondiale de l’expérience employé, les priorités de l’entreprise et les exigences locales en matière d’emploi.
- Superviser les politiques régionales et les manuels des employés, en collaboration avec l’é