Agentforce Salesforce Administrator - (Remote-United States)
EP Wealth Advisors · Remote
USD 120,000 to 140,000 · period not stated
EP Wealth Advisors (EPWA) is a wealth management advisory firm with over $49.1 billion as of June 30, 2026, serving predominately high net worth individuals. EPWA fosters an inclusive environment that offers opportunities for our associates to learn, grow and enhance their skills to take on new challenges to progress in their professional careers.
Role Overview
EP Wealth Advisors is seeking a hands-on Senior Agentforce Engineer to help build the next generation of AI-powered advisor and client experiences on Salesforce. This role goes beyond traditional Salesforce administration and will design, build, test, deploy, and support production-grade AI agents and the workflows, integrations, custom actions, controls, and data connections that enable them.
You will work across Salesforce Financial Services Cloud, Agentforce, Data 360, APIs, and EP Wealth's broader technology ecosystem, partnering closely with Product, Salesforce Engineering, AI & Data Platforms, Cybersecurity, Risk, Compliance, business process owners, and strategic vendors. The ideal candidate combines strong declarative Salesforce skills with the engineering depth to build secure, reliable, measurable agentic workflows in a regulated wealth-management environment.
Key Responsibilities
Agentforce Engineering
Integration & Workflow Engineering
Data & Grounding
Agent Testing, Quality & Production Operations
Governance, Security & Compliance
Product & Business Partnership
Design, build, test, deploy, and support Salesforce Agentforce agents, including instructions, actions, decision logic, prompt templates, guardrails, escalation paths, and human handoffs.
Translate business processes into reusable agent capabilities and multi-step workflows, selecting the right combination of declarative configuration, Flow, Apex, and custom actions.
Build agents focused on advisor and client outcomes - reducing operational friction, improving accuracy and data quality, increasing capacity, and enabling more timely and personalized interactions.
Continuously refine agent behavior based on production results, user feedback, business outcomes, and evolving Salesforce capabilities.
Design and implement secure integrations between Agentforce, Salesforce, and approved enterprise systems using REST APIs, Salesforce integration capabilities, middleware, and other approved patterns.
Develop custom Agentforce actions and supporting Apex or integration logic when standard platform capabilities are insufficient.
Engineer resilient end-to-end workflows with appropriate authentication, validation, exception handling, retries, transaction integrity, and human intervention for sensitive or transactional processes.
Partner with Salesforce and platform engineering teams on reusable integration patterns that support agentic workflows across EP Wealth's technology ecosystem.
Partner with the AI & Data Platforms team to define data requirements and configure Data 360, retrieval, grounding, permissions, and Salesforce-side access patterns for agent use.
Ensure agents use trusted, appropriately authorized data sources and that data quality, identity, freshness, and source-of-truth requirements are understood before deployment.
Support Salesforce data processes and connectivity while avoiding duplicative data pipelines; partner with data engineering and governance teams where enterprise data products or upstream remediation are required.
Establish repeatable testing and evaluation practices for agents, including expected behavior, edge cases, ambiguous requests, missing data, permission boundaries, downstream failures, escalation, and human handoff.
Build and maintain regression test coverage as prompts, actions, workflows, models, integrations, and underlying data change; partner with Product and business teams on production acceptance criteria.
Monitor agent logs and execution behavior for reliability, action failures, response quality, performance, and user experience, and use the findings to drive ongoing improvement.
Troubleshoot production issues across prompts, Agentforce configuration, Flow, Apex, permissions, integrations, grounding, and data; follow disciplined source-control, deployment, release-validation, and technical-documentation practices.
Collaborate with Cybersecurity, Risk, Compliance, Legal, and Data Governance to ensure Agentforce solutions meet EP Wealth standards for data access, privacy, authorization, auditability, records, and human oversight.
Design explicit guardrails, approval steps, escalation paths, and controls for higher-risk use cases, particularly workflows that take actions or interact with sensitive client information.
Ensure agent interactions, data access, decisions, and actions can be appropriately logged, monitored, reviewed, and audited.
Partner with Product Managers, business process owners, advisors, operations teams, and technology partners to shape high-value AI use cases and translate business requirements into technically feasible agent designs.
Participate in discovery, solution design, demos, user validation, and iterative feedback throughout the product lifecycle rather than treating Agentforce as a stand-alone technical implementation.
Define and track meaningful success measures - including adoption, quality, advisor capacity, operational efficiency, client experience, and business outcomes - and use them to prioritize improvements.
Qualifications & Experience
What We Offer
We offer a highly competitive suite of holistic benefits designed to help our team members balance their personal and professional life commitments. These include options designed to encourage employee's health, happiness, and financial well-being.
11 Paid Holidays + 2 floating holidays
3 Weeks PTO
Paid Volunteer Time
Paid Parental Leave
Flexible Work Schedule
Highly subsidized Health, Dental, and Vision Plans
401k Retirement Account with company match contributions
Free Mental Health services, Life Insurance, Long & Short-Term Disability Insurance
Flexible Spending Accounts and Health Savings Accounts
Employee Financial Education
Employee Educational Expense Reimbursement
Employee Charitable Donations
Employee Referral Incentives
Employee Team Building Activities
Employee Assistance Program
EPWA is an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, gender, gender expression, gender identity, sexual orientation, age, religion, national origin, ancestry, mental disability, physical disability, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by law.