Tour Sales & Customer Relations Representative
Village Travel · Village Travel Oklahoma City - Oklahoma City, OK 73111
Village Travel, a 46-year-old company with nine terminals throughout the Midwest, is seeking a motivated and professional Tour Sales & Customer Relations Representative to support the growth of our domestic and international group tour business. This Oklahoma City-based, salaried position combines outside sales, customer relationship management, and reservation support responsibilities.
This role will build relationships throughout Oklahoma by promoting Village Travel's retail and custom group tour offerings and providing exceptional customer service to existing and prospective travelers.
- Develop and maintain relationships with senior living communities, churches, civic organizations, banks, and other community groups throughout the OKC and Tulsa markets.
- Conduct in-person meetings, presentations, and networking activities to promote Village Travel’s retail tours and custom group travel offerings.
- Generate new tour bookings and expand Village Travel’s customer database through proactive outreach and relationship building.
- Represent Village Travel at community events, travel presentations and promotional functions.
- Regular face-to-face customer visits and interactions, requiring consistent travel and detailed post-sales follow-up.
- Plan, promote and coordinate customer appreciation events, travel previews and social gatherings designed to strengthen customer loyalty and encourage future travel.
- Assist with marketing initiatives and promotional campaigns to support tour sales growth.
- Communicate clearly and effectively with clients to understand their needs.
- Develop good working relationships with other departments within the company.
- Serve as backup for tour operations support.
- Performs other duties as assigned.