Rental Coordinator
Warehouse On Wheels · Macedonia, Ohio, United States
About WOW:
Warehouse On Wheels is a dynamic and growing company doing business locally as PMF Trailer Rentals. WOW is a place where team members want to come to work! Our team members are supported by safe working conditions, servant leaders who CARE about their team members’ wellbeing, and market-based compensation and gain sharing. Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!
What You’ll Do:
- Work with General Manager on pricing for customers
- Prepare rental agreements.
- Maintain a working knowledge of competitors' practices and rental rates.
- Promptly responds to and resolves customer inquiries, complaints, and other needs.
- Work with billing department for coordination of new agreements.
- Respond to incoming calls and requests for information.
- Work directly with customers for trailer and container needs.
- Listen to customers’ needs and determine appropriate trailer and container support.
- Document each transaction with trailer distribution and track trailer movements.
- Work with billing to provide trailer pricing when trailer is activated and then returned.
- Develop and nurture customer relationships
- Perform a complete inspection of the trailer to confirm readiness and document any defects.
- Complete inspections of trailers to confirm condition as trailer is being returned.
- Take photos and document damage to bill back customer.
- Assist with working on trailers with minor projects (Decals, painting, etc.)
What We’re Looking For:
- Excellent interpersonal and problem-solving and follow up skills
- Energized by building and nurturing customer relationships
- Proficient with Microsoft programs, especially Word and Excel.
- Ability to adapt to the fast pace of a growing company and stay continuously abreast of its services
- Detail oriented
- "Can do" attitude.
Qualifications:
- High School Diploma or equivalent required.
- One to three years’ experience with direct customer relations
- Must have a current driver’s license.
What WOW offers you:
- Insurance plans (eligibility after 30 days of employment):
- Health
- Dental
- Vision (Company paid)
- Life and Short-Term Disability Insurance
- Health Savings Account with generous employer contributions
- Team Member Referral Program
- 401k with company match (60-day contribution eligibility)
- WEEKLY PAY
- 10 Paid Holidays
- PTO Plan
- Bonus potential (Monthly and Quarterly)
If you are ready to be a part of our winning team, submit your resume!