Parts Specialist
MSX International · Madrid, Spain
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
We are looking for a professional to act as the main point of contact for the dealer network in Spain and Portugal, ensuring efficient management of inquiries and issues while delivering an excellent level of service.
MAIN TASKS:
- Manage and resolve inquiries regarding parts availability, parts identification, pricing, delivery lead times, and logistics.
- Handle dealer network issues, maintaining close communication and providing fast and effective responses.
- Resolve technical inquiries related to the Electronic Parts Catalogue (EPC/EPCM).
- Monitor national transportation deliveries and manage incidents, claims, and returns.
- Coordinate technical issues with internal teams and provide operational support through the daily use of the ERP system.
- Participate in process improvement and digitalization projects.
- Degree in Engineering, Automotive, Mechanical Engineering, or a related field.
- Experience in parts operations, aftersales, dealer support, or B2B customer service.
- Experience working with SAP or a similar ERP system, along with strong Excel skills.
- Native-level Spanish, B2 English, and B1 Portuguese.
- Strong administrative and analytical skills.
- Technical knowledge of the automotive industry.
- Excellent communication, organizational, and problem-solving skills.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.