Run Pacer (Full Time) - Oxford Street
Newbalance · Oxford Street, London Retail, United Kingdom
As the New Balance Run Pacer, your passion for running and fitness is an integral part of providing a premium service experience to our Run Store Consumers. Your time is spent one-on-one with the consumer and educating the staff on selling skills, product knowledge, and the brand.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Be the in-store running expert. Share your passion, knowledge, and experience with customers to help them find the perfect gear for their running goals.
- Deliver an exceptional customer experience by guiding runners through the entire journey, from entry to purchase, ensuring they leave inspired and informed.
- Drive performance and sales by achieving KPI’s and boosting the running category through personalized recommendations and product expertise.
- Elevate running knowledge within the store by partnering with the Training Champion to educate and inspire the team on running products, trends, and best practices.
- Actively stay up to date on running trends and maintain strong knowledge of competitor running products to provide informed advice and insights.
- Engage with the local running community – participate in races, organize store runs, and build authentic connections with runners in your area.
- Provide on-site support at New Balance sponsored running events, representing the brand and engaging with runners to create memorable experiences.
- Maintain a premium store environment by following visual and operational standards that reflect the New Balance brand.
- Support daily store operations, including opening and closing procedures, and assist the management team with additional tasks as needed.
- Champion health, safety, and compliance by adhering to company policies and environmental standards.
JOB REQUIREMENTS
- Strong passion for running and an active runner lifestyle (regular training, participation in races, and community involvement).
- In-depth knowledge of running products and technologies, with the ability to compare and explain differences between brands and competitors.
- Commitment to staying up to date on running trends, innovations, and performance gear.
- Ability to share running expertise and educate both customers and store team members.
- Excellent customer service and communication skills to create an engaging and informative experience.
- Team spirit and willingness to collaborate with the Training Champion to elevate running knowledge in-store.
- Availability for flexible working hours, including weekends, holidays, and occasional support at New Balance sponsored running events.
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package