Volunteer Income Tax Program Coordinator (46353)
Goodwill Gulf Coast · Azalea - Mobile, AL 36609
TITLE: Volunteer Income Tax Program Coordinator DATE WRITTEN: 10/2026
DEPARTMENT: Mission Services SUPERVISED BY: Support Services Coordinator
SUPERVISES: n/a STATUS: Part-time, up to 20 hrs during tax season
Mission Contribution:
To coordinate free income tax preparation services for moderate to low-income families.
Function:
To provide and coordinate free income tax preparation services by serving as a Site Coordinator and Tax Preparer at two Goodwill locations in the Mobile area.
Essential Functions:
1. Achieves Advanced certification needed to prepare tax returns through the Volunteer Income Tax Assistance program (VITA) and stays current and in compliance regarding tax policies/procedures and quality site requirements.
2. Coordinates VITA services including setting the schedule based upon space and volunteer availability.
3. Recruits, trains and manages volunteers for the VITA program.
4. Prepares returns according to IRS standards and makes sure that each return is quality reviewed and transmitted within 24 hours of completion.
5. Checks for and reviews rejected returns, making needed corrections and secures additional documents or information from the taxpayer if needed. Makes sure that taxpayers are notified if the refund or amount due is different and that new returns are printed, distributed and signed.
6. Plans and implements tax preparation events in order to make free tax services available to more people including people who may be able to prepare their own return with assistance.
7. Represents the agency at collaborative meetings, trainings and networking opportunities including those dealing with VITA, financial education or support services.
8. Ensures confidentiality of participant records and private information, keeping in compliance with the organization’s guidelines, policies and IRS regulations.
9. Acts as a positive role model for employees, participants, students, and trainees in all aspects of professional performance.
10. Observes all safety procedures and personnel policies and ensures compliance by participants.
11. Regular attendance, as outlined in Goodwill’s policy, is required.
12. Other duties as assigned.