Caesars Rewards Representative (Harrah's Joliet)
Employer not yet confirmed · Joliet, Illinois, United States · onsite
The Total Rewards Representative is responsible for delivering exceptional guest service while promoting and supporting the Caesars Rewards loyalty program. This role serves as a brand ambassador by engaging with guests, creating and maintaining player accounts, explaining program benefits, and assisting with promotions, events, and rewards. The ideal candidate is energetic, detail-oriented, and thrives in a fast-paced environment, with strong interpersonal, computer, and multitasking skills. Success in this role requires a passion for customer service, the ability to build positive guest relationships, and a commitment to ensuring every interaction enhances the overall guest experience.
- Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
- Greets and welcomes customers with a smile as a company representative.
- Serves as Caesars Rewards and customer service role model for other employees.
- Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.
- Resolves customer issues according to the Service Recovery model using Service Recovery tools.
- Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
- Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
- Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.)
- Ensures each customer interaction results in increased customer confidence in Caesars Rewards.
- Is knowledgeable about competitors’ programs and can make favorable comparisons.
- Promotes and executes customer promotions flawlessly.
- Creates and maintains customer accounts using Harrah’s computer systems.
- Issues comps in accordance with department comp guidelines.
- Ensures data is accurate and maintains integrity of data.
- Collaborates with work-group and all support departments to ensure player satisfaction.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Completes all other duties as assigned.
- High school diploma or equivalent. Some college preferred.
- Must be flexible with schedule to include nights, holidays and weekends.
- Must be able to work in high and low stress areas.
- Previous customer service experience required.
- Knowledge of computer programs such as WORD and EXCEL.
- Must be able to handle multiple tasks.
JOB DEMANDS:
- Must be able to maneuver to all assigned areas of the casino.
- Must be able to work in a fast-paced environment involving constant internal customer contact.
- Must be able to lift up to 20 lbs. and carry objects weighing up to 10 lbs.
- Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
- Position requires 80% standing, 10% sitting, 10% walking.
- Requires some climbing.
- Must be able to respond to speech, visual and aural cues.
Compensation & Benefits:
- $17/hr
- Employment Type – Full Time
- Shift Details:
- Swing Shift: Thu & Sun: Off, Mon/Tue/Wed : 3:30pm - 12:00am, Fri/Sat : 1pm-9:30pm