Business Analyst
ARHS · Warsaw, Masovian Voivodeship, pl · hybrid
We are currently looking for a Business Analyst to join our growing team in one of the biggest European organisations.
Tasks:
- Model and document value chains, business processes, roles, capabilities, and data
- Elicit, analyse, and document business requirements and user stories
- Support business experts and product owners in defining requirements
- Maintain and track requirements throughout the system lifecycle
- Translate business and user needs into business requirements specifications
- Map business goals, benefits, priorities, components, and system features
- Analyse existing systems and business capabilities
- Identify and evaluate solution options
- Support business case preparation and feasibility studies
- Contribute to solution design, testing, quality assurance, and change management
- Design, validate, and optimize business processes
- Lead continuous improvement initiatives across business processes
- Coach business stakeholders on upcoming changes and process improvements
- Work with process owners to identify optimization opportunities
- Improve customer service, reduce costs, and increase operational efficiency
- Communicate project objectives, business cases, requirements, and scope to stakeholders
- Perform quantitative process analysis, including cost-benefit and what-if scenarios
- Support organizational change management initiatives
- Implement process performance monitoring mechanisms
- Assist in developing strategic and tactical business plans
- Define transition roadmaps aligned with business architecture objectives
Knowledge and skills:
- Bachelor's degree plus 5 years of relevant professional experience
- Minimum 5 years of project experience relevant to the profile
- Minimum English Language Proficiency: C1 (CEFR)
- Completed at least one full software solution lifecycle
- Knowledge of business process modelling using BPMN
- Experience in requirements gathering and user story elicitation/analysis
- Knowledge of modelling and analysis techniques using UML, including:- Capability Diagrams
- Activity Diagrams
- State Diagrams
- Logical Data Models
- Proficient with modelling tools such as:- Sparx Enterprise Architect
- ARIS Architect
- Similar modelling tools
- Strong analytical and communication skills
- Ability to create and maintain analytical and project documentation
- Strong problem-solving skills
Specific requirements
- Acted as Business Analyst (BA) on a large-scale ERP implementation project (duration >1 year and budget >€1M)
- Experience in analyzing business processes including:- Logistics
- Warehouse Management
- Asset Management
- Fleet Management
- Financial Management
- Legal
- HR
- Project Management
- Experience in business analysis (and optionally system analysis) within the ServiceNow platform, including:- Custom/scoped applications
- ITSM
- Hardware Asset Management
- CMDB
- SecOps
- Customer Service Management
- Enterprise Asset Management
- Strategic Portfolio Management
- On-prem and cloud environments
- Holds at least one valid ServiceNow certification such as:- Certified System Administrator (CSA)
- Citizen Developer
- Certified Implementation Specialist (CIS)
- Other relevant ServiceNow certifications
Required Certificates (At least 1 certification among):
- Certification of Capability in Business Analysis (CCBA) or equivalent
- Certified UML Professional certification at Foundation level or equivalent
- BPM 2 Fundamental level certification or equivalent
- Other internationally recognized equivalent certifications (subject to acceptance by the Contracting Authority)