Dispatch Manager
Employer not yet confirmed · Concord, ON, Canada
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team while ensuring exceptional service, operational efficiency, and safe, compliant transportation operations.
What We Offer:
- Competitive compensation package
- Flexible health, drug, dental, and vision benefits
- RRSP matching program
- Employee & Family Assistance Program
- Health & Wellness reimbursement program
- Three weeks of vacation
- Maternity leave top-up program
- Opportunities for growth and advancement across Midland Transport and the J.D. Irving group of companies
- A dynamic, safety-focused and team-oriented work environment
- Lead and oversee the terminal's 24/7 dispatch operation, ensuring service, safety, and operational objectives are achieved.
- Supervise, coach, develop, and schedule dispatch personnel while fostering a culture of accountability and continuous improvement.
- Manage daily pickup and delivery operations to ensure customer commitments are met efficiently and cost effectively.
- Optimize driver, equipment, and route utilization to maximize productivity and achieve budget and service targets.
- Monitor key operational KPIs including on-time performance, service levels, equipment utilization, and labor costs.
- Ensure compliance with all transportation regulations, Hours of Service requirements, safety standards, and company policies.
- Collaborate with Customer Service, Dock Operations, Sales, and Linehaul teams to deliver an exceptional customer experience.
- Oversee staffing plans, vacation scheduling, and resource allocation to ensure operational coverage.
- Support employee performance management activities, including coaching, development planning, and performance reviews.
- Investigate operational challenges, identify process improvements, and implement solutions that improve service, efficiency, and customer satisfaction.
- 5+ years of transportation dispatch experience.
- 3+ years of leadership experience in transportation, logistics, or a related operational environment.
- Strong knowledge of dispatch operations, fleet utilization, transportation regulations, and safety requirements.
- Proven ability to lead teams in a fast-paced, customer-focused environment.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, organizational, and time management abilities.
- Proficiency with Microsoft Office applications.
- Experience with transportation management systems and AS400 is considered an asset.
- Post-secondary education in Business, Logistics, Transportation, or a related field is considered an asset.