Product Launch & Technical Support Engineer
Employer not yet confirmed · United States · hybrid
The Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. This role combines hands‑on laboratory testing, field issue resolution, and cross‑functional technical support to ensure product compliance, performance, and customer satisfaction.
- Perform homologation testing of microwave radio products for the North American market
- Provide technical support to the TEC team
- Support the integration factory with technical guidance
- Analyze field issues and collaborate with the development team to devise solutions
- Verify solutions through validation testing
- Conduct RF and system measurements in the lab
- Generate technical reports and qualification documentation
- Troubleshoot complex microwave networks
- Interact with customers to resolve technical problems
- Ensure compliance with regulatory standards and internal quality processes
- Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
- Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation
- Hands‑on lab experience with basic system and RF measurements
- Working knowledge of microwave transmission principles and link budgeting
- Ability to troubleshoot complex microwave networks
- Experience performing qualification testing and producing technical reports
- Excellent communication skills for effective customer interaction
- Familiarity with North American regulatory requirements (e.g., FCC, ISED)
- Proven ability to work cross‑functionally with development and integration teams
- Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools