Customer Assistant
Hdhe Jobsearch · Witney, Oxfordshire, United Kingdom
Join our brand-new Witney - Centenary Way Store!
We’re excited to offer the opportunity to join our team, with a range of hours and shifts available. This is your chance to play a key role in working across the store, delivering great service and creating a welcoming experience for every customer. If you’re passionate, flexible and ready to make an impact, we’d love to hear from you.
Your weekly hours will be scheduled within an agreed availability pattern, and you’ll receive at least 3 weeks’ notice of your shifts. Your availability and preferred hours will be discussed at interview.
Application Guidance:
- You only need to submit one application for this store as all roles will be considered. Multiple applications will be withdrawn.
- Interviews will be held at Witney Superstore, Witan Way, Witney, OX28 4FF.
- Training will likely take place at our Witney Superstore Witan and local Oxford Convenience store.
When applying, please consider your preferred contract length between 12-24 hours, weekly availability and any times you are unable to work.
Our store operates 7 days a week between 6am–11pm, so we ask for around 50% additional availability (for example, a 12-hour contract would typically require 20-24 hours availability across the week). This flexibility helps us ensure we’re always there for our customers, while also working with you to find a pattern that supports a positive work–life balance.
What you’ll be doing
- Putting customers first and making them feel valued through thoughtful, friendly and helpful service
- Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products
- Using and embracing digital tools to do your job well and enhance customer experience
- Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
- Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers
What it takes to be part of our team
- Friendly and welcoming, with a genuine enthusiasm for helping customers
- Thrive working in a fast-paced, physical and high-energy environment
- A committed team player, always willing to support colleagues and work together
- Flexibility and willingness to work across the store and take on new challenges
- Open to learning, developing and trying new things to improve our service
- Confident learning to use new digital tools and technology to do your job brilliantly
- Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better
Supporting you at work and beyond
We offer our colleagues a wide range of rewards and provide competitive benefits:
- Discount card – After 4 weeks employment, 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Holiday entitlement – based on the hours you work
- Enhanced Family Leave – Maternity, Paternity, Adoption and more
- Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Other Retail savings – discounts on eating out, holidays and at other retailers
- Physical wellbeing – cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans
- Mental wellbeing – 24/7 access to our Employee Assistance Programme and Online wellbeing platform
- Financial support – interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources
Working in our stores
Our stores are at their busiest during the festive season, when customers are counting on us to help make this magical time of year truly special. To get our store teams ready, we have both permanent and fixed-term vacancies available so please check the contract type above before applying to make sure it is the right role for you.
Important checks before you apply
- You must be above the school-leaver age in your country School leaving age - GOV.UK
- You must have Right to Work eligibility in the UK
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.