Revenue Operations and CRM Manager
Taiga Cloud · London · remote
You will own the CRM platform and revenue-operations infrastructure across the revenue lifecycle. You will establish data-governance and pipeline-hygiene standards, improve quote-to-cash processes, integrate supporting systems, and develop forecasting models, dashboards, and self-service reporting. You will train commercial users on CRM processes and provide Finance and FP&A with revenue-reporting inputs.
Responsibilities- Administer HubSpot as the system of record across the revenue lifecycle
- Define and enforce CRM data-governance standards, pipeline stages, and deal-hygiene rules
- Evaluate, integrate, and manage supporting revenue-operations tools
- Design and continuously improve the quote-to-cash process
- Own pipeline-hygiene standards and drive their adoption
- Identify and resolve bottlenecks across the revenue cycle
- Collaborate with Contracts and Commercial Finance to operate deal desks
- Build and maintain forecasting methodologies and pipeline-coverage models
- Build dashboards and reports on pipeline health, forecast accuracy, and revenue trends
- Provide self-service reporting
- Integrate CRM with billing and finance systems
- Train commercial users and drive CRM and process adoption
- Provide monthly and quarterly revenue-reporting inputs to Finance and FP&A
Requirements- 5+ years of experience in Revenue Operations, Sales Operations, or Business Operations
- Hands-on CRM administration experience
- Experience with HubSpot or Salesforce
- Experience in B2B technology, cloud infrastructure, data centers, or complex enterprise sales environments
- Knowledge of forecasting methodology, pipeline management, and revenue analytics
- Fluency with BI and reporting tools such as Power BI or Tableau
- Working knowledge of usage-based or consumption billing models
- Process-design and adoption-driving experience
- Bachelor's degree in Business, Finance, Economics, or a related field
Benefits- Flexible work from home
- Hardware provided based on your needs
- Wellbeing initiatives