Content Moderator (Spanish)
David Kennedy Recruitment · Lisbon, Portugal
David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Content Moderator to join their team in Lisbon. The successful candidate will review content moderation decisions for a leading social media platform, identify quality issues, and ensure consistent application of platform policies and community standards.
Position: Content Moderator
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Review completed content moderation cases to ensure accuracy and compliance with platform policies
- Evaluate decisions involving sensitive content, including hate speech, violence, self-harm, and child safety
- Identify quality issues, recurring errors, and inconsistencies in policy application
- Investigate root causes of errors and recommend improvements
- Provide constructive feedback to moderation teams and participate in quality calibration sessions
- Apply Spanish cultural, linguistic, and political knowledge when assessing complex cases
- Monitor quality trends and support improvements in moderation accuracy
- Escalate high-risk cases and policy-related concerns through appropriate channels
- Maintain confidentiality and comply with data protection standards.
REQUIREMENTS:
- Native/fluent Spanish both written and spoken. Fluent in English (B2 level and higher)
- Strong understanding of Spanish cultural, social, and political contexts
- Excellent analytical skills, attention to detail, and critical thinking abilities
- Strong communication skills and ability to provide constructive feedback
- Ability to interpret policies and apply guidelines consistently
- Emotional resilience when reviewing sensitive or potentially disturbing content
- Comfortable working independently and using digital tools
- Flexibility to work rotational shifts, including weekends and evenings
- Previous experience in Content Moderation, Quality Assurance, or Trust & Safety is considered an advantage.
OFFER:
- Competitive salary package with performance bonus on top
- Christmas and holiday allowances
- Meal allowance
- Health insurance from day one of employment
- Six-week training programme
- Company-provided accommodation option for eligible candidates
- International working environment and professional development opportunities
- Guidance and tools to reach career potential
- And much more!