Client Service Representative
Government of Saskatchewan · Regina, SK, Canada
The Opportunity:
The Maintenance Enforcement Office is seeking a client-focused, highly motivated, and energetic individual to provide administrative support as a Client Service Representative. This position will be of interest to an individual who welcomes the opportunity of dealing with a diverse public and working heavy workloads under daily pressure.
After applications for enrollment are received at the Maintenance Enforcement Office, you will contact the recipient to explain how the Program works and answer any questions or concerns they may have about the Program, the policies and the office procedures. You will review the application for enrollment and the supporting documents, including orders and agreements, for accuracy and completeness. You will set up the files and do registry and data bank searches where appropriate. You will also work closely with the Family Support Officers and enforcement clerks. You will communicate with clients, lawyers, and interested third parties to fulfill enrollment or notice requirements and to obtain information. You will at times act as a liaison between the Family Support Officer and a client, providing pertinent file information or referring them to the appropriate service provider.
In an environment consisting of a high volume of daily mail, you will also provide back-up help with opening and processing mail including payments. You will initiate/update case information by entering payments, adjustments and general account information into an automated computer system. You will use computer applications to do searches, retrieve and relay information via e-mail, and prepare correspondence, notices and legal documents. You will also occasionally assist walk-in clients by accepting/recording payments, answering their inquiries, helping with enrollment forms and affidavits, and acting as a Commissioner for Oaths.
- Respond to telephone inquiries from the public and redirect calls.
- Compile, sort, and distribute incoming and outgoing mail.
Job Capabilities:
As a public servant, we are seeking someone who:
- Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.
- Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.
- Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.
- Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.
- Is adaptable, continuously learns from experience and applies those learnings to new situations.
- Focuses on achieving public service excellence.
Technical Knowledge and Skills:
⦁ general office practices and procedures including mail and payment processing;
⦁ the Justice system and legal documents; and
⦁ computer software applications such as Microsoft Word, WordPerfect, e-mail and Internet.
The successful candidate will be required to complete a satisfactory Financial Management Risk Indicator Screen as a condition of employment. This requirement is based on the position's responsibilities and access to information owned by the Canada Revenue Agency. All screenings will be conducted with consent and in compliance with applicable legislation.
Job Skills:
- Communication (Level B)
- Critical Thinking (Level A)
- Digital Skills (Level A)
- Interacting with Others (Level A)
- Navigating Ambiguity (Level A)
- Managing Self (Level A)
- Health, Safety and Wellness (Level A)
- Data Literacy (Level A)
- Influence (Level A)
- Political and Organizational Awareness (Level A)
- Managing Organizational Resources (Level B)
Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.
What We Offer:
- Dynamic and challenging work
- Competitive salary
- Comprehensive benefits package including pension
- Vacation, scheduled days off, and other types of leave
- Inclusive work environments
- Career growth, development, and advancement opportunities
- Flexible work arrangements
Our Commitment to Excellence:
The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.