IT Support Engineer - Executive & Workplace Technology
Brillio · Dallas, Texas, United States · onsite
- Provide high-touch, responsive IT support for the CEO, executive leadership, and other VIP users.
- Serve as a primary onsite IT resource for the Coppell corporate office and provide support to other U.S. locations as needed.
- Troubleshoot laptops, mobile devices, desktops, printers, peripherals, applications, connectivity, and collaboration platforms.
- Ensure executive offices, conference rooms, AV equipment, video conferencing systems, displays, and meeting spaces are fully operational and prepared for business needs.
- Support executive meetings, board meetings, town halls, customer visits, presentations, and video conferences.
- Manage computer and device setup, deployment, replacement, onboarding, and offboarding.
- Support office networking and connectivity, including Wi-Fi, VPN, DNS, DHCP, and local network troubleshooting.
- Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID (Azure AD), as well as endpoint management and device compliance.
- Provide operational support for Azure cloud and infrastructure environments, including Virtual Machines, networking, storage, monitoring, Log Analytics, and resource management.
- Support adoption of Microsoft 365 Copilot, Copilot Chat, and other AI-enabled productivity tools, and identify opportunities to automate repetitive workplace and IT support processes.
- Manage incidents, service requests, and problem tickets within established SLAs, taking ownership through resolution and communicating status clearly to stakeholders.
- Maintain asset inventory, hardware lifecycle information, runbooks, technical documentation, and knowledge articles.
- Partner with remote engineering, infrastructure, cloud, security, and Digital Workplace teams when escalation or specialized expertise is required.
- Maintain a high level of professionalism, discretion, confidentiality, urgency, and responsiveness when supporting executive stakeholders.
- 5–8 years of experience in IT support, workplace technology, infrastructure support, or a related field.
- Demonstrated experience supporting executives, senior leadership, or VIP users.
- Strong hands-on troubleshooting skills across hardware, software, networking, AV, conferencing, and endpoint technologies.
- Strong knowledge of Windows 11 and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.
- Experience with endpoint management, device compliance, Active Directory, and Mobile Device Management.
- Working knowledge of networking fundamentals, including DNS, DHCP, VPN, and Wi-Fi.
- Familiarity with Azure infrastructure services, networking, monitoring, ServiceNow, endpoint security tools, and PowerShell.
- Exposure to Microsoft 365 Copilot, Generative AI, Power Automate, or similar workplace automation technologies is preferred.
- Ability to independently prioritize, troubleshoot, and resolve issues in a fast-moving environment.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
- Microsoft Azure, Microsoft 365, ITIL Foundation, or Microsoft Endpoint Administrator certifications are a plus.