Director, Genius Enterprise Sales Operations
tsys · Charlotte, North Carolina, United States
Job Description
Summary of This Role:
The Director, Genius Enterprise Sales Operations will lead the sales operations' function supporting the Genius Enterprise point-of-sale business. This leader will manage an established team of five Sales Operations professionals responsible for the day-to-day administration and execution of critical sales processes in Salesforce, including account management, quote processing, product and price book maintenance, and sales order management.
The Director will be responsible for scaling the processes, systems, and cross-functional operating rhythms needed to support complex enterprise opportunities. Key areas of focus will include pipeline and performance reporting, Salesforce process management and improvements, large opportunity pilot progression, and data quality.
This role will serve as a strategic partner to Enterprise Sales leadership and work closely with Sales, Operations, Onboarding, Technology, Product, Finance, Sales Insights, and other stakeholders to improve visibility, increase execution discipline, and help enterprise opportunities progress successfully from pipeline through implementation.
Responsibilities:
Team Leadership and Operational Management
- Lead, coach, and develop an existing team of Sales Operations professionals while servicing as core escalation for complex transactions.
- Establish clear roles, responsibilities, service expectations, and operating procedures across the team while identifying opportunities to reduce manual work and reduce ownership needs.
- Oversee daily Salesforce-based activities and ensure work is completed accurately, consistently, and within required timelines.
- Support and standardize critical workflows across the full deal-to-delivery lifecycle (account, opportunity, and implementation) and establish team performance metrics.
Salesforce Account and Opportunity Management
- Account management: Oversee Salesforce customer accounts, hierarchies, ownership, territory assignments, and data accuracy; resolve account and opportunity issues affecting sales execution and reporting.
- Quote-to-order execution: Oversee enterprise quotes, pricing, discounts, approvals, revisions, and order conversion; maintain accurate SKUs, promotions, product information, and pricing across Salesforce and connected systems.
- Order readiness and handoffs: Validate sales orders, bills of materials, customer details, and delivery requirements; ensure opportunity stages and required information support timely fulfillment, accounting, and downstream handoffs.
- Enterprise opportunity coordination: Lead the Control Tower model for complex opportunities entering pilot, aligning Sales, Operations, Onboarding, and Technology on milestones, dependencies, risks, decisions, owners, and next steps.
- Process scalability and capacity planning: Evolve manual opportunity trackers into sustainable, system-enabled workflows, using Salesforce as the source of truth where appropriate; partner with functional leaders to identify resource constraints and inform staffing and prioritization.
Executive Sales Performance Reporting
- Develop consistent executive reporting for pipeline health, opportunity progression, sales performance, and operational execution.
- Consolidate individually managed spreadsheets and offline opportunity trackers into a governed reporting framework.
- Partner with Sales Insights, Business Intelligence, Technology, and Salesforce support teams to develop dashboards and reporting solutions.
- Monitor data quality and address process gaps that affect reporting accuracy.
Minimum Qualifications:
- Bachelor's degree or equivalent relevant professional experience.
- Significant experience in Sales Operations, Revenue Operations, Commercial Operations, or related functions.
- Experience supporting enterprise point-of-sale, payments, financial technology, software, hardware and services or technology-enabled sales organizations.
- Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
- Experience supporting complex sales cycles with multiple internal stakeholders and dependencies.
- Strong analytical, organizational, problem-solving, and decision-making capabilities.
- Excellent written and verbal communication skills, with the ability to communicate effectively with sellers, operational teams, technical partners, and senior leaders.
It's a bonus if you have the following!
- Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
- Experience supporting complex sales cycles with multiple internal stakeholders and dependencies.
Compensation:
Annual Salary Range: $150,000-$170,000
Annual Bonus Target: 20%
Annual Equity Target: 20%
Diversity and EEO Statements:
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
#LI-JS1
#LI-Hybrid
EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.