Guest Service Agent (HGI)
Edmn Cx_1 · Council Bluffs, Iowa, United States · onsite
Responsible for assisting guest when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay.
- Checking guests in and out of the hotel.
- Standing and maneuvering in confined area.
- Greeting and conversing with customers in English.
- Speaking clearly and communicating with guest in noisy environment.
- Responding to visual and oral signals.
- Using color monitors on computer screens.
- Addressing concerns and questions.
- Giving friendly, excellent service.
- Processing cash transactions accurately.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Previous computer and front desk experience preferred.
- Excellent guest communication skills.
- High school graduate or equivalent.
- Basic computer knowledge.
Work Environment:
- Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
- Must be able to run on level surfaces, as well as, up and down stairs.
- Must be able to work in a fast paced environment.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Must be flexible with schedule, including nights, weekends, and holidays as required.
- Must be able to listen and respond to visual and aural cues.
- Ability to stand and walk, and mobility to move easily around entire property for entire shift.
- Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.