Dealer - Other & Floor Person (Harrah's Metropolis, IL)
Edmn Cx_1 · Metropolis, Illinois, United States · onsite
JOB TITLE:
Dealer - Other and Floor Person
POSITION CODE:
000807
GRADE:
DEPARTMENT:
Tables
REPORTS TO:
Floor Person
PAY TYPE:
MINIMUM AGE:
BENEFITS:
Varies
21 yrs
Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts
JOB SUMMARY-
As dealer - takes and pays losing and winning bets; deals assigned game in a professional manner, while extending the utmost in courtesy and game protection
As floor person - implements procedures, trains and monitors performance of dealers to ensure accuracy and customer relations; enforces company policies and procedures through coaching and/or discipline; oversees working function of Tables Department and its monetary assets
HOW YOU WILL CREATE THE EXTRAORDINARY-
Includes but is not limited to the following:
- Converse with players; the length and content would be determined by good judgment and common sense.
- Utilize the highest degree of technical skill in dealing games, providing prompt, accurate and courteous service to playing customer, in accordance with the accepted operating rules, policies and procedures.
- Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace).
- Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him.
- Take losing bets and pay winning bets according to established rules and procedures.
- Notify floor person of any irregularities in customer play and transactions during shift.
- Performs other related duties as requested.
- Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.
- Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
- Safeguard company assets located in the area
- General management of assigned area on shift
- Handling tables employees' grievances and/or discipline
- Enforces rules & regulations of casino for pit games
- Utilize road map to effectively plan work functions of tables department & its employees
- Attend to customer disputes arising in the casino on his/her shift
- Make recommendations for transfers/promotions through the e-transfer system
- Oversee games in progress, customers & employees in assigned area
- Maintain proper table inventories through fills & credits
- Issues playing cards & dice and reviews for irregularities
- Directs assignments of pit personnel, trains & counsels pit personnel
- Performs other related duties as requested
WHAT YOU WILL NEED-
- Must be High School graduate or GED equivalent. Minimum of 1 year experience as a Dealer in 2 or more primary games (BJ, Craps, Roulette).
- Must have a neat and professional appearance and upbeat and enthusiastic personality, be team oriented and enjoy working with & assisting people.
- Must be 21 years of age.
- Must possess good organizational and customer relation skills.
- Proficient with iOS devices
- Proficient in English verbal & written
- Supervisory experience and/or a bachelor's degree in business or related field are also preferred
- Total compliance with all Internal Controls and Company Policies as required
ADDITIONAL REQUIREMENTS-
PHYSICAL - Must be able to:
- Stand for prolonged periods of time.
- Work in the casino floor pit area with limited access space of approximately two & one-half feet by twenty feet.
- Tolerate varying conditions of noise level, temperature, illumination and air quality.
- Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right.
- Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency.
- Must be able to handle currency and coin.
- Must be able to see in normal vision range.
- Must be able to see and differentiate colors. Cannot be colorblind.
- Must be able to hear, can be augmented with hearing aid.
- Climb stairs repeatedly.
MENTAL - Must be able to:
- Ability to read, write & speak verbally.
- Have the ability to distinguish letters, numbers, symbols.
- Must have basic & intermediate math skills to distinguish winning/losing combinations and complete customer transactions.
- Establish and maintain a relationship with customers for repeat business.
- Use of calculator and telephone.
- Must have ability to maintain an effective working relationships with and communicate directly and by transcription with guests, general public, management and staff.
- Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.
- Must be able to work under stressful conditions.
GAMING
Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
FLSA STATUS:
LEGAL EMPLOYER: MIL
MULTI-PROPERTY: NO
BONUS PLAN: NO
LICENSE(S): Illinois Gaming Level 2
EEO CODE: