Contact Center Representative (Bilingual: Spanish/English)
Wellfit · Irving, Texas, United States · onsite
USD 20 to 22 · period not stated
Wellfit is a healthcare fintech company. We build payment, lending, and membership solutions for dental and medical providers. Our mission is to give people access to care by removing financial barriers, and our Contact Center is where that mission meets real people every day.
Section: Role Overview
As a Contact Center Representative, you’re the first voice our members and providers hear. With members, you’ll handle questions with empathy and warmth. With providers, you’ll keep conversations confident and on track. You’ll serve Spanish-speaking and English-speaking callers, so you need to be fully fluent in both languages.
Section: What You’ll Do
Help members and providers by phone, email, and chat, using solid knowledge of our products and processes
Troubleshoot and resolve member issues, listening closely to find the real concern
Process chargebacks and handle financial transactions accurately and with integrity
Make outbound calls and follow-ups to keep issues moving
Share feedback on system issues and customer experience to help us improve
Section: What You Bring
Fluent in both Spanish and English, spoken and written (required)
1+ years of experience in a call center or customer service role
Strong communication skills and the ability to adjust your style for different audiences
Sharp problem-solving: you can dig into a conversation and find the real issue
Self-motivated and organized, able to juggle multiple priorities in a fast-paced environment
Integrity, empathy, and professionalism in every interaction
Proficiency in Microsoft Office and a willingness to learn new tools
Section: Nice to Have
Experience with billing, data entry, or similar work
Healthcare or fintech experience
Experience with Zendesk; familiarity with Dynamics, Dialpad, Teams, and Outlook
Section: Our Hiring Process
On-site group interview focused on communication and interaction skills
One-on-one virtual interview to go deeper on your experience and fit
Offer for the selected candidate
Salary fields: $22.00 to $23.50 / hour (USD)
Salary description: Base pay is $22.00/hour, plus a bilingual premium of $1.50/hour, for a total of $23.50/hour.
Along with a competitive annual bonus, we offer medical, dental, and vision coverage, a 401(k) with up to a 4% match, generous paid time off, and real room to grow your career at a growing fintech company. If you want more than a job and you’re ready for challenging, rewarding work, we’d love to hear from you.