Microsoft 365 Subject Matter Expert (SME)
Employer not yet confirmed · United States · remote
We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders.
Key Responsibilities
- Incident & Problem Management- Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies.
- Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases.
- Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.
- Facilitate user onboarding, offboarding, and account lifecycle management.
- Contribute to root cause analysis and continuous service improvement initiatives.
- Platform Administration- Administer SharePoint Online site collections, access controls, and storage quotas.
- Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.
- Conduct regular platform cleanup and governance activities to maintain tenant security and compliance.
- Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives.
- Automation & Operational Efficiency- Develop PowerShell scripts for bulk administration, reporting, and automation tasks.
- Build and maintain business process automation using Power Automate.
- Vendor & Escalation Management- Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets.
Qualifications & Requirements
- Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform.
- Technical Knowledge:- Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive.
- Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM).
- Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks.
- Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices.
- Soft Skills:- Strong analytical and problem-solving abilities.
- Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders.
- Proactive attitude with a willingness to learn and adapt to new technologies.