Customer Service Agent
Patria · Herstal, Belgium
Patria is a workplace where you build common security. At Patria, ordinary people solve extraordinary challenges. When it comes to critical operations on land, sea and air, expertise is vital. Quality is in people – in each and every one of us. You make the difference.
Patria is a modern and international defence and technology company with over 100 years of experience. Through our top-notch experts and Protected Mobility, Defence and Weapon Systems and Sustainment Solutions business areas, we ensure reliable operations for our customers and serve as a partner in critical functions on land, sea and air – when if is not an option. Patria’s operating countries include Finland, Sweden, Norway, Latvia, Belgium, the Netherlands, Germany, Poland, Slovakia and Japan. Read more www.patriagroup.com. Patria ranked as Finland’s third most attractive employer among engineering professionals in Universum’s 2026 Professional Survey.
Patria Belgium is looking for a proactive and customer-focused
Customer Support Agentto ensure excellent support to customers throughout the order lifecycle.
The Customer Service Agent acts as the main point of contact for customers and internal stakeholders, ensuring smooth communication, timely order processing, and high levels of customer satisfaction. The Customer Service Agent plays a key role in ensuring customer satisfaction by delivering efficient order management, clear communication, and high-quality service while supporting the company's operational and business objectives.
Key Responsibilities
- Serve as the primary contact for customer inquiries and requests.
- Manage customer orders from receipt to delivery.
- Monitor order status and ensure on-time delivery.
- Coordinate with Production, Supply Chain, Logistics, Quality, and Finance departments. Communicate order updates, delays, and solutions to customers.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate customer records and documentation in ERP systems.
- Prepare quotations, order confirmations, and customer reports when required.
- Support invoicing and follow-up on customer-related administrative tasks.
- Build and maintain strong customer relationships.
- Contribute to continuous improvement initiatives within customer service processes.
What kind of person are we looking for?
You are a customer-focused person who already has experience in customer service. You take initiative and you are able to work independently. Great communication and collaboration skills are needed both in French and English.
Required Qualifications
- Bachelor's degree or equivalent through experience.
- Minimum 2 to 5 years of experience in Customer Service, Order Management, Sales Administration, or a similar role.
- Experience in an industrial or manufacturing environment is an asset.
- Proficiency with ERP systems and Microsoft Office applications.
- Strong organizational and administrative skills.
- Ability to manage multiple priorities and deadlines.
- Fluent language skills in French and English both in written and spoken
- Other languages (for example Spanish, Portuguese, Dutch etc.) are considered an asset.
- Customer-oriented mindset.
Personal attributes:
- Strong communication and interpersonal skills.
- Solution-driven and proactive attitude.
- Attention to detail and accuracy.
- Ability to work under pressure and manage changing priorities.
- Team player with a collaborative approach.
- Strong sense of ownership and accountability.
We offer you You have a chance for a long and versatile career with Patria’s unique products and services. In this position, you will have a great opportunity to impact Patria’s international growth and be part of steering our way into the future.
We offer you personnel benefits, such as an annual performance bonus and vast employment benefits. We have a comprehensive occupational health, which includes e.g. specialists. We also offer free time accident insurance.
Would you like to be part of our story?
You can submit your application through our recruitment system. Please apply by 17.11.2026. We review applications during the application period and selections will be made as soon as suitable candidates are found. Please note that we do not process applications sent by email.
For more information about the position, please contact our recruiter Sari Rantanen
✉️ ext-sari.rantanen@patriagroup.com
We will process your information confidentially. A standard security clearance and a drug test will be conducted for the selected candidate.
Why work with us?
1. Securing society: We are proud to advance national and international security. It requires a responsible attitude and excellence that guarantees reliability in all conditions
2. You have an impact: At Patria, you have an impact in the content of your work, career development, your clients’ and the whole company's success. You can be as good as you can ever be.
3. Focus on the essential: Do what you love and see the results of your work. You are crucial to us. We want you to be well and live a full life.
4. A great bunch of people: We work in innovative and energetic teams where smiling is allowed. We believe that the best results are achieved in a good atmosphere.