Sales Ops and Enablement-Sr Mg
Verizon · Basking Ridge, New Jersey, United States · hybrid
When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing...
What you’ll be doing...
The I2B Ops Manager role will directly support our Agent Partners, internal I2B Sales Teams, and drive growth through various initiatives including system enablement, reporting, process improvement and internal stakeholder alignment. This role will be critical to managing the overall partner program and will work closely with the I2B Projects & Program Manager to ensure the overarching SMB strategy is properly executed with our Agent Partners. Responsibilities include oversight of the operational aspects of our channel partner program, ensuring smooth execution of processes, optimizing efficiency, and driving operational excellence. This role will collaborate closely with cross-functional teams, channel partners, and internal stakeholders to streamline operations, improve partner satisfaction, and achieve business objectives. Sales operations activities significantly contribute to the success of a sales organization and that organization's ability to meet/exceed business targets through the following duties:
- Dedicated operational support for our Partner Agents, Sales Team, and Client Partner Organization.
- Cross-functional Collaboration with internal channel strategy teams, SMB Program Manager, marketing, finance, GTS, BGCO, PACT, BFO, supply chain, product and various other organizations to support aligning the channel strategy with overall business objectives.
- Act as a liaison between our sales organization and internal stakeholders to ensure effective coordination of VBG Programs and Initiatives.
- Streamline and improve operational processes within the channel partner program. Collaborate with cross-functional teams to develop and implement process enhancements, automated solutions, and tools that increase efficiency and reduce manual effort.
- Build and maintain strong relationships with channel strategy partners, ensuring effective communication and coordination. Collaborate closely with partners to understand their operational needs, address challenges, and identify opportunities for process improvement and alignment.
- Coordinate and align internally with I2B Field Ops and Channel Ops teams to eliminate redundant work and ensure proper cross team collaboration.
- Develop and maintain accurate reporting and analytics on channel operations performance, including partner metrics. Provide regular insights and recommendations to Ops and Sales leadership for continuous improvement.
- Proactively identify opportunities to enhance operational effectiveness and customer experience. Drive initiatives to improve partner satisfaction, reduce cycle times, minimize errors, and optimize costs associated with channel operations.
- Act as Leadership point-of-entry for escalations and guide through resolution processes
- Managing project flow and be a member of core teams to provide updates and experience across various segments
- Partner with VCG Operations team to implement programs, identify opportunities, and share successes with our Agent Partner community
- Accountable for achieving program results and communicating at appropriate intervals and levels
- Formulate reporting strategy to support applicable processes, programs and initiatives
- Provide analysis to support strategic process, program or system changes – develop business cases
- Leverage upstream feedback to resolve gaps in the business and drive sales efficiencies
- In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Location is dependent on business needs, in close alignment with the I2B Operating Model.
What we’re looking for...
You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. People trust you - you build relationships and credibility quickly. You’re a great teammate but can also work independently. And you enjoy multitasking and managing your time effectively to get everything done.
You’ll need to have:
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training
- Strong technical acumen of the systems and tools used by our Agent Partners. Examples: Business or Consumer Point of Sales, Artemis, Salesforce, RQ4 (Carrier Integration), VZEngage and Quick Tickets.
- Demonstrated effective verbal and written communication skills
- Proficiency in GSuite, Slack; expert in PowerPoint / Google Slides presentations.
- Highly organized, with extensive project management experience.
- Sales, sales operations, or customer operations experience.
- Proven expertise influencing key stakeholders and senior leaders through relationships, expertise, and data.
- Impeccable integrity required for handling confidential information.
- Willingness to travel up to 25%.
- Valid driver's license.
Even better if you have one or more of the following:
- Excellent communications and influence skills with different stakeholders
- Managed multiple projects with tight timelines and multiple stakeholders
- Experience leading leaders of operations and/or sales teams
- Experience building scalable processes to improve efficiencies
- Experience building new teams and/or transforming existing teams
- Detail-oriented, excellent judgment, independent thinker, and resourceful
- Demonstrated flexibility, adaptability, and the ability to manage and drive change
- Strong executive presence and comfort navigating and representing the organization in a professional and engaging manner; proficient in engaging and influencing large teams and executive leaders
- Executive presence and proven ability to establish and maintain rapport with people of diverse backgrounds and professional levels
- Experience as a strategic, global thinker who possesses the confidence and composure required to influence senior leaders and effectively communicate across a diverse set of constituents
- Strong business acumen, with broad understanding of business operations
- If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection,