Customer Success Manager
True Talent Solutions Partners · San Francisco · onsite
ABOUT THE ROLE
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help shape a customer success function while sharing customer insights directly with the product team.
WHAT YOU'LL DO
- Manage enterprise customers through onboarding, adoption, renewals, and expansion.
- Spend at least 13 hours per week on customer calls, leading discovery, matching use cases, and driving product adoption.
- Share customer feedback, bugs, and feature requests with the product team.
- Partner with forward-deployed engineers on proof-of-concept to paid conversions.
- Connect customer business goals to AI capabilities across enterprise integrations.
WHAT WE'RE LOOKING FOR
- Five to seven years of proactive customer success experience, ideally at an early-stage horizontal AI company.
- Experience supporting both product-led growth and enterprise sales motions.
- Comfort working in a startup environment and building customer success processes from the ground up.
- Familiarity with Slack, Jira, GitHub, Confluence, and AI or large language model products.
COMPENSATION & BENEFITS
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
LOCATION
Hybrid in San Francisco, California. Atlanta, Georgia is also a possible location.