Quality Manager
Jetsupport · Erlanger, KY · hybrid
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Essentials Duties and Responsibilities:
- Lead JPE to 3rd party AS9120 certification, and maintain JPE’s AS9120 and ASA-100 certification by coordinating and leading on-site and virtual audits.
- Oversee self-audit program, scheduling and following up on self-audits
- Maintain JPE’s corrective action process, including issuing corrective actions, escalating lack of response, ensure effectiveness of actions, and performing follow up reviews.
- Maintain JPE’s procedures- schedule periodic reviews of procedures, review/approve all quality procedures, track training/change management of new/updated procedures, and maintain database of procedures.
- Manage customer returns process
- Review customer returns for trends and issue corrective actions as required.
- Ensure proper tracking for customer returns.
- As required, issue credits to customers after review.
- Monitor vendor quality performance, both inbound and landed customer quality. Perform on-site vendor audits as required.
- Ensure adherence to standards across all of JPE’s business units.
- Ensure operational quality of all warehouse processes, including paperwork, visual inspection, and packaging. Track problems and address using corrective actions in tandem with warehouse team.
- Serve as on-site expert for warehouse quality – train staff to recognize defects, answering questions about certifications, trace, part conditions, visual inspections, or whatever else may arise.
- Coach warehouse team in improving inspection processes.
- Oversee drop-shipment quality.
Desired Qualifications:
- Bachelors Degree in Engineering, Supply Chain, or related field.
- Experience in Aviation/Aerospace industry, preferably parts trading.
- Knowledge of aviation parts and certification requirements.
- ISO9001 experience.
- Six Sigma Black Belt or similar certification.
- Project Management
- ASQ or other certification desired.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.