Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City · onsite
ABOUT THE ROLE
Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across a portfolio of enterprise customers, with a focus on renewals and expansion rather than new logos.
WHAT YOU'LL DO
- Manage enterprise customer relationships from production launch through renewal across a portfolio of accounts.
- Forecast, negotiate, and close renewals while identifying expansion opportunities within each account.
- Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to support account growth and transition renewal ownership.
- Use usage data and adoption dashboards to build customer business cases for moving pilots into production and expanding use cases across teams.
- Lead executive business reviews and help establish the enterprise account management function.
- Identify customer blockers and share them with Product and Engineering, connecting improvements to retention and revenue impact.
WHAT WE'RE LOOKING FOR
- Two to seven years of enterprise account management or customer success experience at B2B software companies.
- Demonstrated ownership of renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio or a $3 million to $4 million ARR portfolio.
- A record of growing accounts and closing renewals, with measurable revenue results.
- Experience with CRM platforms, usage analytics dashboards, and APIs; familiarity with AI, LLMs, or voice AI is beneficial.
- Strong executive communication and commercial negotiation skills, with comfort in a fast-paced, in-person startup environment.
- Experience with usage-based pricing, call center-intensive industries, or a computer science background is a plus.
COMPENSATION & BENEFITS
Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.
LOCATION
On-site in Redwood City, California.